Retail Services Training Package — assessment tools for every unit
Assessment tools for every current Retail Services Training Package unit. Pick a unit to see its elements, performance criteria and assessment requirements — and generate a complete, audit-ready assessment tool. First unit free.
SIRCCCS
SIRCCPM
- SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
- SIRCCPM002 Coordinate a pharmacy quality system
- SIRCCPM003 Lead and develop pharmacy teams
- SIRCCPM004 Manage pharmacy sales and service delivery
- SIRCCPM005 Manage pharmacy premises, equipment and merchandise
- SIRCCPM006 Develop a pharmacy product and service range
SIRCDIS
- SIRCDIS001 Assist customers with prescriptions
- SIRCDIS002 Deliver medicines to customers outside the pharmacy
- SIRCDIS003 Assist in dispensing prescriptions
- SIRCDIS004 Assist in preparing dose administration aids
- SIRCDIS005 Assist in preparing extemporaneous prescriptions
- SIRCDIS006 Maintain dispensary stock
- SIRCDIS007 Administer dispensary computer systems and claims
- SIRCDIS008 Coordinate service to residential care facilities
SIRCHCS
- SIRCHCS001 Support the management of obstructive sleep apnoea
- SIRCHCS002 Supply and hire home health care aids and equipment
- SIRCHCS003 Test blood pressure and advise on self-monitoring
- SIRCHCS004 Test blood glucose and advise on equipment and services for diabetes management
- SIRCHCS005 Provide Australian Needle and Syringe Program services
- SIRCHCS006 Coordinate pharmacy health promotions
SIRCIND
SIRCPPA
- SIRCPPA001 Assist customers with vitamins, minerals and supplements
- SIRCPPA002 Assist customers with eye and ear care products
- SIRCPPA003 Assist customers with first aid products
- SIRCPPA004 Assist customers with oral care products
- SIRCPPA005 Assist customers with cough and cold relief products
- SIRCPPA006 Assist customers with skin and anti-fungal products
- SIRCPPA007 Assist customers with pregnancy and maternal health products and services
- SIRCPPA008 Assist customers with products for gastro-intestinal conditions
- SIRCPPA009 Assist customers with allergy relief products
- SIRCPPA010 Assist customers with analgesic and anti-inflammatory products
- SIRCPPA011 Assist customers with baby and infant care products
- SIRCPPA012 Assist customers with asthma-care aids and equipment
- SIRCPPA013 Assist customers with smoking cessation products
- SIRCPPA014 Assist customers with continence management products
- SIRCPPA015 Assist customers with wound care products
- SIRCPPA016 Assist customers with diet, nutrition and weight-management products and services
- SIRCPPA017 Assist customers with complementary medicines
- SIRCPPA018 Assist customers with women's and men's health care products
SIRRFSA
SIRRMER
- SIRRMER001 Produce visual merchandise displays
- SIRRMER002 Merchandise food products
- SIRRMER003 Coordinate visual merchandising activities
- SIRRMER004 Develop visual merchandising creative concepts
- SIRRMER005 Implement visual merchandising concepts
- SIRRMER006 Achieve visual merchandising targets
- SIRRMER007 Design and install visual merchandising displays
- SIRRMER008 Plan and style merchandise photo shoots
- SIRRMER009 Plan and organise display lighting
- SIRRMER010 Style using visual merchandising aids
- SIRRMER011 Design and install merchandise signage
- SIRRMER012 Develop retail space and product management plans
- SIRRMER013 Develop visual merchandising guidelines
- SIRRMER021 Design and construct visual merchandising display element
- SIRRMER022 Develop and implement creative photographic styling solution
- SIRRMER023 Develop a visual merchandising brand strategy
- SIRRMER024 Create in-store customer brand experience
- SIRRMER025 Explore professional practice in visual merchandising career pathways
SIRRMRM
- SIRRMRM001 Plan merchandise buying strategy
- SIRRMRM002 Develop a merchandise strategy
- SIRRMRM003 Conduct a post-trade analysis
- SIRRMRM004 Develop a merchandise financial plan
- SIRRMRM005 Develop a category financial plan
- SIRRMRM006 Plan a merchandise product range
- SIRRMRM007 Negotiate and establish supply arrangements
- SIRRMRM008 Develop a merchandise promotional plan
- SIRRMRM009 Plan merchandise buying trips
- SIRRMRM010 Plan product development
- SIRRMRM011 Manage merchandise quality and compliance
SIRRRTF
SIRWSLS
SIRXCEG
- SIRXCEG001 Engage the customer
- SIRXCEG002 Assist with customer difficulties
- SIRXCEG003 Build customer relationships and loyalty
- SIRXCEG004 Create a customer-centric culture
- SIRXCEG005 Maintain business to business relationships
- SIRXCEG006 Provide online customer service
- SIRXCEG007 Develop online customer service standards
- SIRXCEG008 Manage disrespectful, aggressive or abusive customers
- SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour.
SIRXCOM
SIRXECM
SIRXHWB
SIRXIND
SIRXMGT
SIRXMKT
SIRXOSM
- SIRXOSM001 Identify and review social media and online platforms for organisational use
- SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms
- SIRXOSM003 Use social media and online tools
- SIRXOSM004 Analyse performance of social media and online business tools
- SIRXOSM005 Develop a basic website for customer engagement
- SIRXOSM006 Develop and manage social media and online strategies
- SIRXOSM007 Manage risk to organisational reputation in an online setting