SIRCPPA013 — Assist customers with smoking cessation products
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What an assessment for SIRCPPA013 must cover
58 assessable components: 4 elements (16 performance criteria), 4 performance evidence and 36 knowledge evidence requirements, plus 2 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Collect information about customer smoking cessation needs.
- 1.1Approach and question customer according to pharmacy protocol.
- 1.2Use questions and actively listen to determine extent of nicotine dependence.
- 1.3Determine customer satisfaction with products previously used.
- 1.4Identify any other health conditions and prescribed medications.
- 1.5Follow pharmacy procedures to respect and protect customer privacy.
2 Assess customer information and determine need for referral.
- 2.1Recognise and act on information that requires referral to the pharmacist.
- 2.2Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
- 2.3Provide clear summary of customer information to pharmacist when referral is required.
- 2.4Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
3 Provide product, self-care and lifestyle information.
- 3.1Select and suggest nicotine replacement products suited to customer needs within scope of own knowledge.
- 3.2Identify and use opportunities to suggest companion products, aids and equipment relevant to desired outcomes.
- 3.3Provide customer with clear directions for product use and use questioning to confirm understanding.
- 3.4Offer current and accurate information on related lifestyle and self-care practices and specialist support services.
4 Maintain and develop knowledge of smoking cessation, products and services.
- 4.1Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
- 4.2Check regularly for new additions or changes to range.
- 4.3Use product information to update knowledge of product application and directions for use.
Performance evidence
- access and interpret information about nicotine dependence, smoking cessation and specialist support services from two different sources
- recognise and respond to three different nicotine or smoking cessation-related situations that require referral to a pharmacist
- suggest suitable smoking cessation products for three different customers
- provide directions for product use and other information on lifestyle, self-care practices and specialist support services for the above three customers.
Knowledge evidence
- common symptoms of smoking-related illness
- short and long-term health effects of active and passive smoking
- characteristics of nicotine dependence and physiological effects, at a basic level of understanding
- common behavioural triggers that contribute to smoking
- common barriers to quitting smoking
- key terminology, jargon and common abbreviations relevant to smoking cessation, for:
- smoking-related health conditions
- nicotine replacement products
- the potential relationship between smoking cessation and weight management, and the basic features of a healthy diet within the boundaries of the Australian Dietary Guidelines
- different types of smoking cessation products, their use, their side effects and interactions that may contraindicate their use:
- different forms - gums, patches, lozenges, inhalers, sprays
- modes of action, at a basic level of understanding
- application
- aids and equipment used for smoking cessation:
- features and uses
- care and maintenance
- components of smoking cessation kits
- recognised and credible sources and format of product, lifestyle and self-care information:
- manufacturer product support materials:
- Consumer Medicines Information (CMI)
- product leaflets, brochures, booklets
- internet sites
- health-care fact sheets
- industry and professional publications
- medicines databases
- pharmacy manuals
- reputable health education internet sites
- government and not-for profit organisations:
- Quit
- National Tobacco Strategy
- role boundaries and responsibilities of pharmacy assistants, and circumstances which require and trigger referral to a pharmacist
- organisational procedures for supplying nicotine replacement products and smoking cessation aids:
- questions that must be asked to collect information about customer needs
- collecting and supplying information to an agent acting on behalf of a customer
- identifying and acting on triggers for referral to a pharmacist
- maintaining privacy and confidentiality of customer information.
Foundation skills
- Numeracy: calculate dosage and quantity requirements.
- Technology: use online information systems to search for information.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing SIRCPPA013
What does an assessment tool for SIRCPPA013 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SIRCPPA013 needs to address all 58 unit components: 4 elements with 16 performance criteria, 4 performance evidence requirements, 36 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SIRCPPA013?
Auditori pulls the current release of SIRCPPA013 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SIRCPPA013 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SIRCPPA013 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SIRCPPA013, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- SIRCPPA001 — Assist customers with vitamins, minerals and supplements
- SIRCPPA002 — Assist customers with eye and ear care products
- SIRCPPA003 — Assist customers with first aid products
- SIRCPPA004 — Assist customers with oral care products
- SIRCPPA005 — Assist customers with cough and cold relief products
- SIRCPPA006 — Assist customers with skin and anti-fungal products
- SIRCPPA007 — Assist customers with pregnancy and maternal health products and services
- SIRCPPA008 — Assist customers with products for gastro-intestinal conditions
- SIRCPPA009 — Assist customers with allergy relief products
- SIRCPPA010 — Assist customers with analgesic and anti-inflammatory products
- SIRCPPA011 — Assist customers with baby and infant care products
- SIRCPPA012 — Assist customers with asthma-care aids and equipment
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