Terms of Service

1. Who may use the Service

You must be at least 18 years old. If you use the Service on behalf of a registered training organisation (RTO), business, or other entity, you represent that you are authorised to bind that entity to these Terms, and “you” includes that entity. You are responsible for all activity under your account and for keeping your credentials secure.

2. What the Service does

Auditori provides AI-assisted tools that help you draft assessment materials and map documents against units of competency and training-package requirements. The Service is an assistive drafting tool only. It is not a compliance service, an audit, accredited courseware, or professional advice, and it does not certify that any output meets the Standards for RTOs, the requirements of ASQA or any other regulator, or the requirements of any training package or unit of competency.

3. AI-generated content — no guarantees; you must have it reviewed

Content produced by the Service is generated by artificial intelligence and is inherently susceptible to error, omission, and inaccuracy. We make no representation, warranty or guarantee as to the accuracy, completeness, currency, reliability, relevance, quality, or fitness for any purpose of any content generated by the Service, including (without limitation) assessment tools, questions, model answers, marking guides, learner guides, coverage or mapping matrices, and any analysis of coverage against a unit of competency.

You acknowledge and agree that you will have all content and outputs reviewed, validated and approved by an appropriately qualified and competent person (including, where relevant, a qualified trainer/assessor and a person holding the required VET credentials) beforerelying on, publishing, submitting, or using them with learners, in assessment, or for any audit, compliance or regulatory purpose. You are solely responsible for the outputs you choose to use.

This is not merely our recommendation. The Standards for RTOsand ASQA’s published guidance on the use of artificial intelligence in vocational education and training require that a suitably qualified person maintains oversight of, reviews, and validates AI-assisted training and assessment materials before they are used. AI-generated content must not be treated as audit-ready or compliant until a qualified person has reviewed and approved it. Auditori provides a built-in review-and-approval workflow to help you record that human review — but recording an approval does not itself make any output compliant, and does not transfer that responsibility to us.

4. We are not qualified course designers or advisers

We are not licensed, accredited or qualified course designers, trainers, assessors, auditors, or legal advisers, and nothing in the Service constitutes educational, vocational, compliance, legal, or professional advice. You remain solely responsible for your own regulatory and legal obligations, including under the National Vocational Education and Training Regulator Act, the applicable Standards for RTOs, and any conditions of your registration.

5. Your responsibilities and acceptable use

You agree that you will:

• only upload or input content that you own or are authorised to use, and that does not infringe any third party’s rights or any confidentiality or privacy obligation;
• not upload personal information of learners or others unless you are permitted to do so and have any necessary consents;
• use the Service only for lawful purposes and in accordance with these Terms;
• have a suitably qualified human review outputs before use (see section 3); and
• not misuse the Service — including by attempting to reverse engineer, scrape, resell, overload, circumvent access controls, or use it to build a competing product, or by submitting unlawful, harmful, or infringing content.

6. Credits, billing and refunds

Access to certain features is metered by credits or a subscription. Prices, credit costs, and any minimum subscription term are as shown at the time of purchase and may change prospectively. All fees are in Australian dollars and, unless stated otherwise, exclusive of GST, which we will add where applicable.

Credits are non-refundable. Except where a refund is required by law, we do not provide refunds, credits, or exchanges for credits that have been spent, nor for credits that remain unspent, and credits have no cash value and are not transferable. Where a minimum subscription term applies, you remain liable for the fees for that term.

Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded. To the extent we are permitted to limit our liability for a failure to comply with a consumer guarantee (other than in relation to goods or services of a kind ordinarily acquired for personal, domestic or household use), our liability is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied.

7. Your content, our platform, and licence to improve our models

As between you and us, you retain all ownership of the content you upload or input (Your Content). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, and display Your Content, and to generate outputs from it, so that we can provide, maintain and support the Service.

You also grant us the right to use Your Content and the outputs generated for you to operate, analyse, develop and improve our products and services, including to train, fine-tune and evaluate our and our providers’ artificial-intelligence models. Where content is used for these purposes we will handle it in accordance with our Privacy Policy. You are responsible for ensuring you have the rights and any consents necessary for this use of Your Content.

We (and our licensors) own all rights in the Service, our software, models, and materials. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to use the outputs generated for your account for your internal business purposes.

8. Third-party services

The Service relies on third parties (including payment, AI, hosting, and email providers). Your use may be subject to their terms, and your content may be processed by them (including, for AI processing, outside Australia) as described in our Privacy Policy. We are not responsible for third-party services.

9. Disclaimer of warranties

To the maximum extent permitted by law, the Service and all outputs are provided “as is” and “as available” without warranties of any kind, whether express or implied, including as to accuracy, merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that outputs will be accurate or fit for your purpose. This section is subject to section 6 (Australian Consumer Law).

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profits, revenue, data, goodwill, or for any loss arising from your reliance on outputs, from any inaccuracy or omission in outputs, or from your failure to have outputs reviewed by a qualified person. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Service is limited to the amount you paid us for the Service in the three (3) months before the event giving rise to the liability. This section is subject to section 6 (Australian Consumer Law).

11. Indemnity

You indemnify us against all loss, liability, costs and expenses we suffer or incur arising out of or in connection with Your Content, your use of the Service or outputs, your breach of these Terms, or your breach of any law or third-party right.

12. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Sections that by their nature should survive termination (including 3, 4, 6, 7, 9, 10, 11 and 13) survive.

13. Changes, governing law and general

We may update the Service and these Terms from time to time; material changes take effect when we post the updated Terms (and, where required, on notice or renewed acceptance). Continued use after changes means you accept them.

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that State. If any provision is unenforceable, it is severed and the rest remains in force. These Terms are the entire agreement between you and us about the Service. We may assign these Terms; you may not without our consent.

Questions or notices: legal@auditori.com.au. The contracting entity is Scyther Pty Ltd (ABN 33 650 020 858) trading as Auditori, Australia.