SIRXCEG005 — Maintain business to business relationships

1 Maintain contact with business customers.

• 1.1Confirm relevant contact personnel for each business or account customer.
• 1.2Document and maintain currency of contact details.
• 1.3Participate in, and contribute to, team activities to provide services to business customers.
• 1.4Identify and build external relationships to improve supply chain efficiency.
• 1.5Maintain business customer contact according to organisational policies and procedures.

2 Identify business customer needs.

• 2.1Confirm the mechanisms to identify business customer needs.
• 2.2Consult relevant customer contacts to review their business needs.
• 2.3Review current business and promotional activities, and determine future needs for individual customers.
• 2.4Outline and confirm trading terms for specific business customers.
• 2.5Confirm and apply organisational pricing policies and procedures.
• 2.6Process information about business using the latest forecasts of current and future trends.

3 Improve business customer outcomes and business relationships.

• 3.1Report, promote and advocate for the needs of business customers and end consumers within the organisation.
• 3.2Identify and use quality assurance and compliance procedures to qualify and quantify business customer needs.
• 3.3Identify and discuss ideas about improving sales service and performance with colleagues and customers
• 3.4Ensure the standards of quality required to meet business customer service needs and expectations are met.
• 3.5Recognise deficiencies in service provided to business customers and rectify to customer satisfaction in line with own level of responsibility.
• 3.6Anticipate future needs of business customers and plan and document activities accordingly.
• 3.7Provide regular, effective and targeted feedback to business customers regarding services and the value that is provided.

What does an assessment tool for SIRXCEG005 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SIRXCEG005 needs to address all 28 unit components: 3 elements with 18 performance criteria, 2 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SIRXCEG005?

Auditori pulls the current release of SIRXCEG005 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SIRXCEG005 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SIRXCEG005 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SIRXCEG005, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.