SIRXPDK001 — Advise on products and services
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What an assessment for SIRXPDK001 must cover
18 assessable components: 3 elements (11 performance criteria), 2 performance evidence and 4 knowledge evidence requirements, plus 1 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Develop product and service knowledge.
- 1.1Identify and access sources of information on products and services.
- 1.2Interpret information about availability, features and benefits of products and services.
- 1.3Compare products and services based on product information.
- 1.4Identify and use opportunities to update knowledge for the product and service range.
2 Respond to customer requests.
- 2.1Answer customer questions about products and services with current and accurate information.
- 2.2Use questions to clarify customer information needs.
- 2.3Explain product and service details using clear communication.
- 2.4Source additional information when answer to customer request is unknown or refer to relevant colleagues.
3 Enhance information provided.
- 3.1Identify situations where additional information may assist the customer.
- 3.2Advise on alternative products or services that may meet customer needs when requested item is not available.
- 3.3Recommend complementary products, specials, new lines and promotions to customers according to their needs.
Performance evidence
- access and interpret sources of information on four different products or services
- respond to four different customer inquiries for product or service information that individually or cumulatively require provision of information on all of the following: - features and benefits - price - alternative products or services - complementary products or services.
Knowledge evidence
- organisational policies and procedures for: - interactions with customers - product or service pricing
- basic key aspects of legislation that impact provision of information for the product or service range: - Australian Consumer Law - product or service specific legislation
- interpersonal communication techniques: - active listening and questioning - communication methods which convey information clearly and concisely
- product and service information for the product or service range: - features and benefits - price - care and handling of products - availability - storage requirements, shelf life and use by date - warranties - ingredients or materials contained in product - origins - alternative products and services - complementary products and services.
Foundation skills
- Numeracy: interpret pricing information.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
See what you get before you start
Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing SIRXPDK001
What does an assessment tool for SIRXPDK001 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SIRXPDK001 needs to address all 18 unit components: 3 elements with 11 performance criteria, 2 performance evidence requirements, 4 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SIRXPDK001?
Auditori pulls the current release of SIRXPDK001 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SIRXPDK001 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SIRXPDK001 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SIRXPDK001, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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