SIRCPPA014 — Assist customers with continence management products
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What an assessment for SIRCPPA014 must cover
34 assessable components: 4 elements (18 performance criteria), 4 performance evidence and 11 knowledge evidence requirements, plus 1 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Collect information about customer continence management needs.
- 1.1Approach and question customer according to pharmacy protocol.
- 1.2Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.
- 1.3Determine customer satisfaction with products previously used.
- 1.4Identify any other health conditions and prescribed medications.
- 1.5Follow pharmacy procedures to respect and protect customer privacy.
2 Assess customer information and determine need for referral.
- 2.1Recognise and act on information that requires referral to the pharmacist.
- 2.2Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
- 2.3Provide clear summary of customer information to pharmacist when referral is required.
- 2.4Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
3 Provide product, self-care and lifestyle information.
- 3.1Select and suggest products suited to customer needs within scope of own knowledge.
- 3.2Identify and use opportunities to suggest additional products relevant to customer needs.
- 3.3Explain and demonstrate use, care and maintenance of re-usable incontinence products, aids and equipment.
- 3.4Advise customers on environmentally sound waste disposal methods.
- 3.5Provide clear and accurate information on the Continence Aids Payment Scheme (CAPS).
- 3.6Offer current and accurate information from recognised sources on related lifestyle and self-care practices and specialist support services.
4 Maintain and develop knowledge of continence management, products and services.
- 4.1Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
- 4.2Check regularly for new additions or changes to range.
- 4.3Use product information to update knowledge of product application and directions for use.
Performance evidence
- access and interpret information about continence management and specialist support services from two different sources
- suggest suitable continence management products for three customers presenting with different needs
- provide directions for product use and other information on lifestyle and self-care practices for each of the above customers
- respond to the needs of each of the following customer types: adults of both genders, the elderly, children.
Knowledge evidence
- key features of the Continence Aids Payment Scheme (CAPS)
- groups at risk of incontinence
- common types of incontinence
- causes, at a basic level of understanding, and triggers that can contribute to incontinence and methods of self-care
- hygiene issues associated with incontinence and methods of self-care
- key terminology, jargon and common abbreviations relevant to continence management, for: health conditions, medicines and products used to assist
- overview of pharmacy product range for continence management and common side effects: location, disposable products, male and female: washable, bed and chair protective pads, skincare products:
- environmentally sound disposal methods for disposable incontinence products
- sources and format of product, lifestyle and self-care information: manufacturer product support materials: Consumer Medicines Information (CMI), product leaflets, brochures, booklets, internet sites, health-care fact sheets, industry and professional publications, medicines databases, pharmacy manuals, reputable health education internet sites, government and not-for profit organisations: Australian government Bladder and Bowel website, National Continence Helpline, Continence Foundation of Australia
- role boundaries and responsibilities of pharmacy assistants, and circumstances which require and trigger referral to a pharmacist
- organisational procedures for supplying incontinence products: questions that must be asked to collect information about customer needs, collecting and supplying information to an agent acting on behalf of a customer, identifying and acting on triggers for referral to a pharmacist, maintaining privacy and confidentiality of customer information.
Foundation skills
- Technology skills: use online information systems to search for information.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing SIRCPPA014
What does an assessment tool for SIRCPPA014 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SIRCPPA014 needs to address all 34 unit components: 4 elements with 18 performance criteria, 4 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SIRCPPA014?
Auditori pulls the current release of SIRCPPA014 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SIRCPPA014 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SIRCPPA014 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SIRCPPA014, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- SIRCPPA001 — Assist customers with vitamins, minerals and supplements
- SIRCPPA002 — Assist customers with eye and ear care products
- SIRCPPA003 — Assist customers with first aid products
- SIRCPPA004 — Assist customers with oral care products
- SIRCPPA005 — Assist customers with cough and cold relief products
- SIRCPPA006 — Assist customers with skin and anti-fungal products
- SIRCPPA007 — Assist customers with pregnancy and maternal health products and services
- SIRCPPA008 — Assist customers with products for gastro-intestinal conditions
- SIRCPPA009 — Assist customers with allergy relief products
- SIRCPPA010 — Assist customers with analgesic and anti-inflammatory products
- SIRCPPA011 — Assist customers with baby and infant care products
- SIRCPPA012 — Assist customers with asthma-care aids and equipment
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