SIRCDIS001 — Assist customers with prescriptions

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What an assessment for SIRCDIS001 must cover

28 assessable components: 3 elements (17 performance criteria), 2 performance evidence and 9 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Verify prescription and customer details.

1.1Follow organisational procedures for supplying prescription medicines throughout customer transaction.
1.2Approach customer in a timely manner and accept prescriptions.
1.3Check customer prescriptions for currency.
1.4Confirm details of customer name, address, entitlements and age as appropriate.
1.5Respect privacy and confidentiality of customer information.

2 Confirm customer prescription needs.

2.1Identify and confirm items to be dispensed.
2.2Provide brand substitution information according to organisational procedures, determine customer preference and obtain consent.
2.3Recognise and refer prescription discrepancies and other situations to supervisor or pharmacist.
2.4Advise customers of expected prescription preparation and delivery time.
2.5Accurately record customer information for dispensing and lodge verified prescriptions.

3 Return prescribed medicines to customers.

3.1Verify pharmacist has checked dispensed prescription items and check for correct medicines and quantities against prescription.
3.2Verify correctness of dispensed items with customer and ensure customer or agent signs and dates prescription as confirmation of receipt.
3.3Read and pass on messages from pharmacist and use questioning to confirm customer understanding.
3.4Recognise customer need for additional assistance or therapeutic advice and refer to pharmacist.
3.5Supply dispensed medicines in appropriate packaging.
3.6Provide information on companion products required to effectively use medicines.
3.7Retain filled prescriptions in nominated secure area.

Performance evidence

accept and process Pharmaceutical Benefits Scheme (PBS) and other prescriptions and return dispensed medicines to customers
identify and interpret customer information and dispensing requirements for each of the following customer types: agents acting on behalf of customers, concessional customers, customers without Medicare card, general customers, Repatriation Pharmaceutical Benefits Scheme (RPBS) customers.

Knowledge evidence

role boundaries and responsibilities of pharmacy and dispensary assistants when accepting prescriptions and returning dispensed medicines to customers
primary content of Pharmaceutical Benefits Scheme (PBS) and Medicare Australia system benefit rules: customer eligibility and access, payments for general customers (without concessional cards) and concessional customers, supplying repeat prescriptions
organisational procedures for supplying prescription medicines: accepting and delivering dispensed prescriptions; checking and documentation requirements, triggers for referral to supervisor or pharmacist, offering brand substitution, collecting and supplying information to an agent acting on behalf of a customer, maintaining privacy and confidentiality of customer information, filing dispensed prescriptions
privacy and confidentiality principles relevant to prescription transactions with customers
basic aspects of this range of prescription types: Pharmaceutical Benefits Scheme (PBS): authority, concession, general, private; Repatriation Pharmaceutical Benefits Scheme (RPBS); types of providers that can issue
legal and valid format of prescriptions and required content
types of prescription discrepancies and how to respond: incomplete or incorrect prescriber or customer details, out-of-date prescriptions, cancelled, dispensed and completed prescriptions, forged or altered information, written by prescriber for self-treatment, requests for excessive quantities
brand substitution information: product costing policy reflecting brand price premiums and therapeutic premiums, meaning of the term ‘bio-equivalent’ products as defined by the Therapeutic Goods Administration (TGA)
different types of packaging for prescription medicines and reasons for use: opaque packaging, paper bags.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SIRCDIS001

What does an assessment tool for SIRCDIS001 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SIRCDIS001 needs to address all 28 unit components: 3 elements with 17 performance criteria, 2 performance evidence requirements, 9 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SIRCDIS001?

Auditori pulls the current release of SIRCDIS001 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SIRCDIS001 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SIRCDIS001 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SIRCDIS001, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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