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SITTTVL008 — Source airfares and issue tickets for domestic flights

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What an assessment for SITTTVL008 must cover

76 assessable components: 4 elements (16 performance criteria), 14 performance evidence and 41 knowledge evidence requirements, plus 5 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Interpret domestic airfare information.

  • 1.1Identify and access sources of fare information.
  • 1.2Interpret information on domestic flights, fares and conditions applicable to specific fares.

2 Create domestic flight itineraries, source airfares and issue tickets.

  • 2.1Identify domestic flight options to meet customer needs.
  • 2.2Create flight itineraries and source airfares for direct and connecting domestic flights.
  • 2.3Source costs for airfares to meet customer needs.
  • 2.4Calculate taxes, fees and surcharges.
  • 2.5Check calculations for accuracy.
  • 2.6Compare domestic airfares and quote optimum airfare that meets customer needs.
  • 2.7Issue ticket according to customer requirements.

3 Document and maintain records of calculations.

  • 3.1Record full details of the calculated airfare.
  • 3.2Minimise use of printed materials and maximise electronic record keeping to reduce waste.

4 Process ticket re-issues and cancellations.

  • 4.1Confirm changed customer requirements.
  • 4.2Check fare conditions and advise customer.
  • 4.3Confirm client wishes to proceed with change.
  • 4.4Re-issue or cancel ticket according to customer requirements in accordance with fare conditions.
  • 4.5Issue applicable refund or airline credit according to airline conditions.

Performance evidence

  • source domestic airfares to meet the requirements of five different customers
  • source information for the above airfares using at least three of the following sources across the above customers:
  • computerised reservations system (CRS)
  • global distribution system (GDS)
  • information from airlines and consolidators
  • the internet
  • interpret and explain to each of the above customers:
  • flight information
  • fare options
  • conditions applicable to specific fares
  • create flight itineraries for each of the above customers and issue tickets
  • process a ticket re-issue for one of the above customers
  • process a cancellation for one of the above customers, including processing a refund or credit as required
  • complete above activities within commercial time constraints and deadlines determined by the customer or the organisation.

Knowledge evidence

  • sources of information for:
  • domestic flight schedules:
  • direct and connecting services
  • minimum connecting times (MCT)
  • airline codes
  • airport codes
  • domestic fares:
  • normal fares
  • concession fares
  • child and infant fares
  • corporate fares
  • promotional fares
  • payment and ticketing deadline
  • taxes, fees and surcharges
  • domestic airfare conditions:
  • amendment fees
  • availability of:
  • changes to the air itinerary
  • changes to class of travel
  • change to name on ticket
  • refunds or credit notes in the event of cancellation
  • baggage allowance
  • cancellation charges
  • excess baggage charges
  • extensions to ticketing deadline
  • payment deadline
  • restricted articles in baggage
  • seating charges
  • ticketing deadline
  • time limits for passenger name records (PNRs)
  • difference between GDS fares and New Distribution Capability (NDC) fares
  • conditions and processes for booking NDC fares
  • content and format of information provided by airlines and consolidators:
  • fare schedules
  • flight schedules
  • special bulletins
  • websites
  • formats used to calculate and record airfares
  • processes for issuing domestic air tickets
  • processes for re-issue and cancellation of tickets
  • processes for issuing refunds or credits.

Foundation skills

  • Reading skills: interpret complex flight schedules, airline and consolidator fare schedules and applicable conditions.
  • Writing skills: record accurate and legible records of fare calculations.
  • Numeracy skills: enter data from a number of sources and complete calculations and checks with that data.
  • Planning and organising skills: prepare fare quotations in correct customer file sequence according to the earliest departure dates for customers.
  • Technology skills: use appropriate technological devices to interpret the outcomes and cost optimum airfares for customers use calculators, computers, software programs and printers when preparing airfare calculations.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SITTTVL008

What does an assessment tool for SITTTVL008 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTTVL008 needs to address all 76 unit components: 4 elements with 16 performance criteria, 14 performance evidence requirements, 41 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTTVL008?

Auditori pulls the current release of SITTTVL008 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTTVL008 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTTVL008 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTTVL008, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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