SITTTVL003 — Provide advice on Australian destinations

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What an assessment for SITTTVL003 must cover

28 assessable components: 3 elements (12 performance criteria), 4 performance evidence and 7 knowledge evidence requirements, plus 5 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Develop knowledge of Australian destinations.

1.1Identify and access information sources that provide current and accurate information on Australian destinations.
1.2Obtain information on functional or operational features of the Australian destination that meet different client needs.
1.3Obtain key information on social, cultural and geographical features and current health and safety features of the Australian destination.
1.4Record and store destination information for future use.

2 Update knowledge of Australian destinations.

2.1Use formal and informal research to update destination knowledge.
2.2Seek feedback from colleagues and customers on their experience with Australian destinations to gain first-hand information.
2.3Share updated information with colleagues.

3 Provide information and advice on specific Australian destinations.

3.1Identify the specific information and advice needs of the customer.
3.2Provide current and accurate destination information and advice.
3.3Provide appropriate scope and depth of information to meet customer needs.
3.4Present information and advice in a clear format and style.
3.5Refer customers to current sources of health, safety and regulatory information.

Performance evidence

provide tailored information to meet the requests of at least three different customers of different customer types or demographics
for each of the above customers, provide current, relevant and accurate information on at least five different features of two different Australian tourism destinations
obtain above information by accessing at least three different information sources from the following list: - computerised reservations systems (CRS) - destination and product libraries - global distribution systems (GDS) - internet - organisation-designed information systems - principal or supplier information - regional tourism office information systems - state and federal government tourism authority information systems
complete above activities within commercial time constraints and deadlines determined by the customer or organisation.

Knowledge evidence

formal and informal research methods: - accessing and reading promotional information - accessing the internet - attending professional development activities - contact with other organisations - formal study - informal discussions with colleagues and customers - media
sources of information on regions and destinations and types of product offered
sources of information on current health and safety issues for the destination: - health advisory notices issued by the federal and state or territory government health departments - safety advisory information issued by federal and local police authorities and emergency service authorities
breadth and depth of Australian destinations including coverage of all Australian States and Territories, and the major regions and destinations therein
features of Australian destinations: - areas of environmental, social or cultural significance or sensitivity - cultural elements - facilities for customers with special needs - local facilities - major gateways for and transport networks within the region and destination: - airports - cruise ports - accommodation facilities - tourist attractions
formats and inclusions used to present information to customers, and styles that cater for those with special needs
different procedures for storing destination information.

Foundation skills

Reading skills: interpret information on destinations as well as sometimes complex information about specific health, safety and regulatory issues for Australian destinations.
Writing skills: prepare basic summaries of information.
Oral communication skills: listen to and note specific customer needs, providing a verbal summary of relevant information in response.
Learning skills: locate key information relevant to work requirements.
Technology skills: use a computer and keyboard manipulate features of online information systems to search for information.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SITTTVL003

What does an assessment tool for SITTTVL003 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTTVL003 needs to address all 28 unit components: 3 elements with 12 performance criteria, 4 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTTVL003?

Auditori pulls the current release of SITTTVL003 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTTVL003 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTTVL003 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTTVL003, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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