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SITTTVL001 — Access and interpret product information

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What an assessment for SITTTVL001 must cover

76 assessable components: 3 elements (10 performance criteria), 11 performance evidence and 49 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Access product information.

  • 1.1Identify sales or operational need for product information.
  • 1.2Select suitable method to access sources of product information according to commercial agreements and specific needs.
  • 1.3Source specific product information to meet sales or operational need.

2 Interpret product information.

  • 2.1Read and interpret general and specific details about the product and confirm information meets sales or operational need.
  • 2.2Interpret jargon or specifications in product information and apply accurately to sales or operational activity.
  • 2.3Identify and assess customer, sales or operational risks that relate to the product.
  • 2.4Record and store information for future use.

3 Update product knowledge.

  • 3.1Obtain information to update own knowledge of product features on an ongoing basis.
  • 3.2Source and access information on current and emerging customer technologies.
  • 3.3Share new or updated product information with colleagues.

Performance evidence

  • research and interpret current, relevant and accurate product information in response to at least three different sales or operations related enquiries
  • use at least two of the following sources to access product information for the above enquiries:
  • computerised reservations systems (CRS)
  • internet
  • global distribution systems (GDS)
  • government tourism authority information systems
  • organisation-designed information systems
  • principal or supplier of the product
  • interpret and correctly use industry terminology and common abbreviations in response to each of the above enquiries for product information
  • share and interpret above product information with colleagues
  • complete above activities within commercial time constraints and deadlines determined by the customer or organisation

Knowledge evidence

  • sources of product information and specific product types
  • industry accepted terminology, codes and abbreviations for the major categories of tourism and travel products and services
  • features and benefits of tourism and travel products
  • sales or operational functions which utilise product information in the tourism and travel industry:
  • booking a supplier service for a customer
  • credentials of the service operator in regard to environmental, social and cultural impacts
  • issuing air tickets
  • issuing customer documentation for tourism and travel products or services
  • distribution of promotional products
  • providing information and advice to customers
  • travel add-ons:
  • pre-payment of baggage charges
  • pre-payment of in-flight meals
  • pre-travel seat selection
  • travel insurance
  • preparing quotations
  • processing financial transactions
  • sources of information regarding:
  • government issued travel warning advice for Australian travellers
  • health advisory notices and vaccination information issued by local and international bodies
  • safety advisory information issued by police authorities and emergency service authorities
  • passport and visa requirements
  • travel insurance products:
  • primary components of the Financial Services Reform Act 2001 and organisational responsibility for supplying product disclosure statements and providing accurate information on the provisions of the insurance policy
  • methods to obtain product information:
  • promotional information
  • accessing the internet
  • attending professional development activities
  • contact with other organisations
  • formal study
  • informal discussions with colleagues and customers
  • media
  • special jargon or specifications:
  • common abbreviations used in the tourism and travel industries
  • industry terminology and codes
  • use of the 24-hour clock
  • risks relating to the sale or operation of tourism and travel products:
  • fluctuations in exchange rates
  • limitations in participation due to:
  • incapacity, age or disability
  • special licence requirements
  • government restrictions
  • non-operation of the product
  • product price increase
  • products that cause negative environmental, cultural or social impacts
  • safety risk to customer in participating in activities
  • seasonal non-availability of the product
  • unclear product provision, deposit, payment and cancellation terms and conditions
  • unclear product, tax and levy costs

Foundation skills

  • Reading: research, sort and interpret diverse product information.
  • Writing: prepare notes and basic summaries of information.
  • Oral communication: discuss products with colleagues; question suppliers about product details.
  • Numeracy: interpret product rates and tariffs and their application to different customers and seasons; use the 24-hour clock in both oral and written contexts.
  • Learning: locate key information relevant to work requirements.
  • Technology: use a computer and keyboard; manipulate features of online information systems to search for information.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SITTTVL001

What does an assessment tool for SITTTVL001 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTTVL001 needs to address all 76 unit components: 3 elements with 10 performance criteria, 11 performance evidence requirements, 49 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTTVL001?

Auditori pulls the current release of SITTTVL001 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTTVL001 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTTVL001 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTTVL001, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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