SITTGDE023 — Coordinate and operate tours

1 Plan tour delivery logistics.

• 1.1Plan tour delivery according to briefing information or operational documentation provided by the tourism operator.
• 1.2Make tour preparations and consider issues to ensure customer needs are met.
• 1.3Prioritise and action tasks required in advance of tour commencement.

2 Brief and assist customers.

• 2.1Welcome customers to tour and provide briefing on tour practicalities and procedures.
• 2.2Provide additional information and assistance to enhance enjoyment of tour.

3 Liaise with industry colleagues.

• 3.1Liaise with industry colleagues to achieve smooth tour operation.
• 3.2Action requests from industry colleagues promptly and willingly wherever possible and request assistance when required.
• 3.3Make agreements about individual and joint responsibilities during tour.
• 3.4Make forward reconfirmations and bookings in a timely manner.
• 3.5Interpret documentation from other organisations and apply appropriately.

4 Manage the itinerary.

• 4.1Conduct tour to schedule and include all features in itinerary.
• 4.2Advise customers courteously and sensitively about unavoidable changes.
• 4.3Re-plan itinerary when necessary to ensure purchased inclusions or their equivalent are delivered and disruption to customers is minimised.
• 4.4Advise industry colleagues and suppliers affected by changes according to organisational procedures.
• 4.5Maintain contact with those fixing the problem when itinerary delays and changes occur, and use negotiation techniques to minimise time delay and negative impact on customers.
• 4.6Keep customers informed of reasons for changes and actions taken.

5 Deal with unexpected events.

• 5.1Assess unexpected events and select appropriate action.
• 5.2Follow organisational procedures in the case of accidents or where safety of customers or colleagues may be threatened.
• 5.3Identify and access sources of assistance promptly.
• 5.4Amend tour to minimise impact on customer enjoyment.

6 Debrief tour.

• 6.1Provide accurate and complete tour reports according to organisational guidelines.
• 6.2Provide customer and personal feedback and other information to assist with future improvements.

What does an assessment tool for SITTGDE023 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTGDE023 needs to address all 40 unit components: 6 elements with 22 performance criteria, 3 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTGDE023?

Auditori pulls the current release of SITTGDE023 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTGDE023 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTGDE023 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTGDE023, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.