SITTGDE017 — Prepare and present tour commentaries or activities

1 Prepare commentaries or activities for presentation to customers.

• 1.1Select and evaluate information to meet needs of specific customers, operational contexts and timing restrictions.
• 1.2Select or develop themes as a basis for commentaries or activities.
• 1.3Construct commentaries or activities to maximise potential for enjoyment and learning.
• 1.4Organise support materials in advance of tour or activity.
• 1.5Prepare interpretive information tailored to specific audiences.

2 Present commentaries or activities to customers.

• 2.1Use interpretive and presentation techniques to combine entertainment and learning to enhance customer experience.
• 2.2Present current, accurate and relevant information in a logical order.
• 2.3Present information of appropriate depth and breadth using language suited to the group.
• 2.4Pace presentation according to timing requirements and operational context.
• 2.5Use equipment and resources and identify and report any equipment defects promptly.
• 2.6Maintain communication with colleagues as required by specific tour or activity circumstances.
• 2.7Implement contingency plans when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.

3 Interact with customers.

• 3.1Encourage customer participation within safety requirements.
• 3.2Invite and respond to questions and feedback, ensuring involvement of whole group.
• 3.3Where the answer to a question is not known, offer to supply the answer at a future time, or refer to other information sources.

What does an assessment tool for SITTGDE017 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTGDE017 needs to address all 28 unit components: 3 elements with 15 performance criteria, 3 performance evidence requirements, 5 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTGDE017?

Auditori pulls the current release of SITTGDE017 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTGDE017 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTGDE017 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTGDE017, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.