CHCSOH018 — Respond to property maintenance enquiries

1 Receive property maintenance enquiry.

• 1.1Receive and record maintenance enquiry.
• 1.2Promptly establish client requirements and degree of urgency.
• 1.3Allocate priority to property maintenance enquiry and determine additional research and follow up requirements.

2 Follow up property maintenance enquiry.

• 2.1Identify information relevant to client needs and assess risk according to organisational policies and procedures, maintaining client privacy and confidentiality.
• 2.2Assess accuracy and type of information available from client to determine requirement for on-site inspection and further action.
• 2.3Assess probability of associated problems and impact on property operations from available information, and advise other parties.

3 Determine response according to organisational and legal requirements.

• 3.1Assess property maintenance enquiry and determine need for written response, verbal response and action.
• 3.2Prepare response consistent with industry codes of practice and legislation.
• 3.3Prepare response within required timeframe according to organisational policies and procedures.

4 Communicate advice and information.

• 4.1Present written and verbal advice and information in clear and simple terms.
• 4.2Provide client with options and alternatives.
• 4.3Provide property information for routine and specified enquiries.
• 4.4Attend to client requirements for follow up information.
• 4.5Seek feedback from client to check satisfaction with response according to client needs.
• 4.6Schedule and confirm bookings with client.

5 Update files and records.

• 5.1Complete documentation and record in property maintenance management system according to organisational policies and procedures.
• 5.2Advise staff of work allocations.
• 5.3Summarise and analyse information on the type and source of enquiries to identify maintenance trends.
• 5.4Summarise and analyse feedback from tenants and stakeholders about contractor performance.
• 5.5Check and confirm maintenance is carried out according to contract documentation and work health and safety (WHS) requirements.
• 5.6Recognise contractor non-compliance with performance requirements and take action to rectify.
• 5.7Recommend changes to policy and service provision.

What does an assessment tool for CHCSOH018 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCSOH018 needs to address all 32 unit components: 5 elements with 22 performance criteria, 1 performance evidence requirements, 9 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCSOH018?

Auditori pulls the current release of CHCSOH018 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCSOH018 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCSOH018 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCSOH018, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.