CHCSOH013 — Work with people experiencing or at risk of homelessness

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What an assessment for CHCSOH013 must cover

59 assessable components: 2 elements (12 performance criteria), 4 performance evidence and 43 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Address issues associated with people who are experiencing homelessness or at risk of becoming homeless.

1.1Reflect on own personal values and attitudes regarding homelessness and take these into account when planning and implementing work activities.
1.2Identify barriers in accessing safe and secure housing for people experiencing homelessness or at risk of becoming homeless.
1.3Provide opportunities for people to participate in service planning and support activities.
1.4Assess personal safety of people experiencing homelessness or at risk of becoming homeless and report and refer those in unsafe situations according to organisational policies and procedures and legislative requirements.
1.5Assess issues impacting on person’s homelessness risk and situation and modify approach to service delivery.
1.6Work with person to identify and discuss potential solutions to complex issues raised, including referral to key agencies, services and personnel.
1.7Provide advice and assistance on housing options.

2 Support and advocate for people who are experiencing homelessness or at risk of becoming homeless.

2.1Advocate and negotiate for services in conjunction with person according to person’s needs.
2.2Support person to advocate and negotiate on their own behalf and deal with discrimination.
2.3Negotiate and create access pathways to support services and social and private housing providers.
2.4Select and use advocacy techniques appropriate and sensitive to cultural background, age and gender.
2.5Advocate within the community to facilitate addressing issues on behalf of people who are experiencing homelessness or at risk of becoming homeless.

Performance evidence

work collaboratively with three people experiencing homelessness or at risk of becoming homeless to identify and address barriers and issues impacting on their ability to secure housing
provide advice to three people on options for key agencies and services that provide housing and accommodation services
identify one child at risk of homelessness and follow organisational policies and procedures and legislative requirements for referral and reporting
advocate on behalf of one person and support the person to advocate on their own behalf to negotiate options, services and access pathways to address barriers and issues impacting on their ability to secure or sustain housing.

Knowledge evidence

context within which the system of housing has developed in Australia
levels of government in Australia and their role in provision of housing
Commonwealth and State or Territory legal and ethical considerations relevant to social housing and how these are applied in organisations and in individual practice:
human rights
child protection
mandatory reporting
duty of care and the law of negligence in delivering services to those experiencing homelessness or at risk of becoming homeless
access and equity
privacy and confidentiality
legal system structure and functions:
courts
police powers
court reports
State or Territory residential tenancy tribunals
State or Territory residential tenancy acts
principles and practice of:
community delivered service provision
holistic and client-centred service
client empowerment and disempowerment
underpinning values and philosophies relevant to working with people who are experiencing homelessness or at risk of becoming homeless
cultural issues which impact on the Australian housing system for minority groups including newly arrived refugees and Aboriginal and Torres Strait Islander people
changing social, political and economic context in which homelessness occurs
current and historical factors which impact on provision of housing
gender context of homelessness
demographics, needs and complexity of issues of consumers, consumer groups and stakeholders in the Australian housing system
primary, secondary and tertiary definitions of homelessness
structural causes which allow and maintain homelessness
issues impacting on people who are experiencing homelessness or at risk of becoming homeless
issues facing individuals experiencing homelessness or at risk of becoming homeless and existing services and outreach programs available to address their needs and rights
risk and contributing factors of homelessness
indicators of family violence, mental health issues, substance abuse and child protection issues
complexity surrounding family violence and legal requirements when dealing with people who are experiencing family violence
housing options, tenures and pathways of the homelessness service system:
transitional
community housing
public housing
housing associations
cooperatives
private rental system
own work role within the context of delivering services to people experiencing homeless or at risk of becoming homeless
organisation’s role within the context of the sector
access pathways for transient and marginalised individuals
case management framework.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing CHCSOH013

What does an assessment tool for CHCSOH013 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCSOH013 needs to address all 59 unit components: 2 elements with 12 performance criteria, 4 performance evidence requirements, 43 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCSOH013?

Auditori pulls the current release of CHCSOH013 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCSOH013 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCSOH013 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCSOH013, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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