CHCSOH015 — Manage housing application and allocation processes

1 Receive and receipt housing application

• 1.1Read and confirm housing application is complete.
• 1.2Provide feedback to client requesting missing or incomplete information.
• 1.3Obtain missing information and correct incorrect information.
• 1.4Identify and investigate false statements.
• 1.5Receipt housing application according to organisational policies and procedures.

2 Match resources to client needs and implement housing criteria

• 2.1Interview client to identify needs according to organisational policies and procedures.
• 2.2Read and review client-supporting documentation according to organisational policies and procedures.
• 2.3Assess client needs against organisational products and services.

3 Assess application for funding

• 3.1Complete assessment checklist and explain processes and entitlements to client.
• 3.2Apply application assessment guidelines to determine client eligibility.
• 3.3Assess application to determine client’s choice of location, dwelling type and special requirements.
• 3.4Access and interpret organisational records to determine client application, assistance and tenant history relevant to current assessment.
• 3.5Assess household complement to determine bedroom entitlement within organisational guidelines.
• 3.6Provide all clients with equal access and opportunities to organisational services.
• 3.7Complete housing allocation to client according to organisational policies and procedures for decision making.

4 Coordinate rehousing application and waiting list

• 4.1Assess rehousing approvals to ensure organisational guidelines are met.
• 4.2Advise clients of rehousing decision making process and right of appeal, if declined.
• 4.3Provide client alternative options or refer client to outside agencies if rehousing is declined according to organisational policies and procedures.
• 4.4Place client on the rehousing waiting list according to eligibility.
• 4.5Document decision according to organisational policies and procedures.

5 Coordinate tenant relocation

• 5.1Liaise with client, agencies and community workers to assess relocation options and client needs during redevelopment, decanting or emergency situations.
• 5.2Organise physical relocation according to organisational policies and procedures.
• 5.3Record client outcomes according to organisational policies and procedures.

What does an assessment tool for CHCSOH015 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCSOH015 needs to address all 40 unit components: 5 elements with 23 performance criteria, 2 performance evidence requirements, 15 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCSOH015?

Auditori pulls the current release of CHCSOH015 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCSOH015 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCSOH015 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCSOH015, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.