CHCDIS019 — Provide person-centred services to people with disability with complex needs

1 Evaluate and prioritise the needs of a person with complex support issues.

• 1.1Identify and prioritise the needs of the person, taking into account any co-existing issues.
• 1.2Work with the person within the scope of own job role and according to organisational policies and procedures to identify specific problems, issues and challenges they experience.
• 1.3Analyse and interpret data with assistance from health professionals and colleagues.
• 1.4Recognise the impact of complex support issues on the person’s family.
• 1.5Establish priorities for support with the person, their family, carer or others identified by the person.

2 Develop an individualised plan to achieve maximum quality of life.

• 2.1Utilise best practice guidelines when working with people with disability to develop strategies to address complex and special needs.
• 2.2Liaise with relevant experts and health professionals when developing individualised plans.
• 2.3Discuss and establish goals with the person, their family, carer or others identified by the person.
• 2.4Work with the person to identify services and supports to meet their identified goals.
• 2.5Access and negotiate resources in order to deliver identified services and supports.
• 2.6Work with the person to facilitate access to community support agencies to achieve established goals.

3 Coordinate the delivery of the individualised plan.

• 3.1Collaborate with supervisor to ensure services and support activities are undertaken by appropriately skilled workers.
• 3.2Recognise when a service or support worker is no longer able to provide the level of service required, incorporating feedback from the person with disability.
• 3.3Support the person with disability and all stakeholders involved in the service provision to understand the individualised plan and their roles and responsibilities within that plan.

4 Coordinate the monitoring, evaluation and review of the individualised plan.

• 4.1Seek feedback from the person with disability and all stakeholders when evaluating effectiveness of the individualised plan and re-prioritising support needs.
• 4.2Seek advice and assistance from supervisor when the person’s goals and needs are not being achieved.
• 4.3Contribute to necessary revisions of the individualised plan within the scope of own job role, organisational policies and procedures and in consultation with the person with disability, their family, carer or others identified by the person.

What does an assessment tool for CHCDIS019 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCDIS019 needs to address all 55 unit components: 4 elements with 17 performance criteria, 2 performance evidence requirements, 36 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCDIS019?

Auditori pulls the current release of CHCDIS019 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCDIS019 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCDIS019 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCDIS019, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.