TLII0007 — Provide assistance to customers with specific needs

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What an assessment for TLII0007 must cover

30 assessable components: 3 elements (11 performance criteria), 11 performance evidence and 8 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Prepare for customers with specific needs

1.1Vigilance is maintained for customers with specific needs and/or disabilities on arrival into the station platform
1.2Hazards are identified, risks are assessed and control measures are implemented
1.3Actions to assist customers with specific needs and/or disabilities are identified in accordance with workplace procedures and/or requirements

2 Provide assistance to customers with specific needs

2.1Ancillary equipment is obtained and provided for use by customers with mobility aids, where appropriate and as required, in accordance with workplace procedures
2.2Customers with assistance animals are observed and assisted in accordance with workplace procedures and/or as required
2.3Customers with other specific needs are observed and assisted as required
2.4Customers are assisted in a courteous manner, sensitive to customer specific needs in accordance with workplace procedures
2.5Ongoing support and/or vigilance is provided to customers with specific needs to maximise customer travelling safety and comfort
2.6Ancillary equipment is utilised safely in accordance with workplace procedures and safety regulations

3 Communicate regarding customers with specific needs

3.1Other personnel are informed when involvement with customers with specific needs may cause delays to services and/or operations
3.2Other personnel are informed about the presence of customers with specific needs, as required

Performance evidence

adapting to differences in equipment in accordance with operating procedures
communicating effectively and working collaboratively with others when transporting customers with specific needs
identifying delays that may occur when assisting customers with specific needs and the correct procedures for dealing with them
identifying different categories of specific need
identifying job hazards and taking required action to minimise, control or eliminate identified hazards
interacting positively with customers with specific needs
interpreting and following operational instructions and prioritising work
modifying activities depending on operational contingencies, risk situations and environments
reading, interpreting and following relevant instructions, workplace procedures, information and signs
reporting and/or rectifying identified problems in accordance with regulatory requirements and workplace procedures
using ancillary equipment to assist customers with specific needs in accordance with workplace procedures

Knowledge evidence

ancillary equipment operating procedures
assistance animals
manufacturer instructions, specifications and recommended operating procedures for ancillary equipment, including pre-operational checks
mobility aids
regulations and codes of practice
service timetables and network information
workplace instructions and procedures for transporting customers with specific needs.
workplace policies and procedures

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

See what you get before you start

Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing TLII0007

What does an assessment tool for TLII0007 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLII0007 needs to address all 30 unit components: 3 elements with 11 performance criteria, 11 performance evidence requirements, 8 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for TLII0007?

Auditori pulls the current release of TLII0007 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLII0007 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing TLII0007 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLII0007, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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