TLII0001 — Market international freight forwarding services

1 Recognise opportunities to market enterprise services to customers

• 1.1Services available for on-selling from the enterprise are identified
• 1.2Technical specifications and application of services are identified
• 1.3Applicability of services are matched to customer/customer group particular requirements
• 1.4Features of international freight forwarding services are explained in relation to current customer requirements
• 1.5Potential associated requirements of information are explained
• 1.6Customers are referred to relevant personnel or enterprise services, if required

2 Establish and maintain contact with customers

• 2.1Communication with customers is established and maintained to develop a business relationship
• 2.2Customers are informed of the full range of business services
• 2.3Follow-up contacts with customers are made on customer request and in accordance with workplace procedures

3 Recognise special requirements and refer to appropriate area

• 3.1Special requirements are identified and discussed with customers
• 3.2Features of special services required, as a result of customer requests are explained
• 3.3Specialised freight customers are referred to relevant personnel or enterprise services as needed
• 3.4Customers are referred to the sales department as appropriate

What does an assessment tool for TLII0001 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLII0001 needs to address all 25 unit components: 3 elements with 13 performance criteria, 6 performance evidence requirements, 6 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for TLII0001?

Auditori pulls the current release of TLII0001 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLII0001 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing TLII0001 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLII0001, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.