SITXCCS019 — Prepare quotations

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What an assessment for SITXCCS019 must cover

42 assessable components: 3 elements (12 performance criteria), 3 performance evidence and 21 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Calculate costs of products and services.

1.1Create customer file to administer customer details and requirements.
1.2Source, select and interpret product or service costing information to prepare quotation.
1.3Calculate commissions or mark-up net costs according to organisational procedures to determine a profitable selling price.
1.4Calculate any additional taxes, fees or other charges.
1.5Check product or service package cost calculation against all individual product and service components.
1.6Determine final cost of product or service package and record on customer file according to organisational procedures.

2 Provide quotations to customer.

2.1Prepare quotation to reflect customer requirements and provide to customer according to organisational procedures and formats.
2.2Include accurate details of cost of product and service provision, and conditions and limitations of quotation.
2.3Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.

3 Update and record quotations.

3.1Adjust and update quotations to take account of changed customer requests or arrangements.
3.2Provide most up-to-date quotation to customer inclusive of current conditions and limitations.
3.3Record all details of adjusted quotations on customer file.

Performance evidence

prepare a quotation for three different customers, each including at least three different product or service components
integrate commissions, mark-ups and fees into each of the above quotations as applicable
complete above activities within commercial time constraints and deadlines determined by the customer and the organisation.

Knowledge evidence

for products or services provided by the organisation:
quotation systems and procedures
costs and features of products sold
sources of costs for products, services and fees
commission and mark-up rates and procedures
formats for and inclusions of quotations presented to customers
conditions and limitations of quotation considerations:
changes to pre-existing quotation or booking
exclusions
general conditions, rules and legislative requirements
inclusion of fees, taxes and levies
expiry date of quotation
methods of customer accepting quotation
payment requirements
prices being subject to change
additional fees and other charges that apply to customer bookings
primary components of consumer protection laws that relate to providing quotations and, organisational responsibility for:
nominating and charging cancellation fees
providing information on potential price increases
providing refunds and future credits
supplying products as described or substituting suitable products when product is unavailable.

Foundation skills

Reading skills to:: interpret documents, customer files, customer requests and product or service costing information.
Writing skills to:: record customer details and requests and quotations in a clear format and style, with accurate details of conditions and limitations specifically applicable to the quotation.
Numeracy skills to:: interpret product or service costing information and calculate costs for all products or services interpret and calculate any sales and product coordination fees.
Problem-solving skills to:: identify and resolve mistakes in calculations.
Planning and organising skills to:: prepare quotations in correct customer file sequence according to the earliest service dates for customers.
Technology skills to:: use computer systems and software to prepare quotations.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SITXCCS019

What does an assessment tool for SITXCCS019 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITXCCS019 needs to address all 42 unit components: 3 elements with 12 performance criteria, 3 performance evidence requirements, 21 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITXCCS019?

Auditori pulls the current release of SITXCCS019 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITXCCS019 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITXCCS019 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITXCCS019, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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