SITXCCS012 — Provide lost and found services

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What an assessment for SITXCCS012 must cover

32 assessable components: 3 elements (12 performance criteria), 3 performance evidence and 14 knowledge evidence requirements, plus 3 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Determine and record details of lost or found item.

1.1Obtain and verify descriptions and relevant details of lost or found item.
1.2Tag found item and place in designated location.
1.3Use lost and found register to record details of item.

2 Assist customer with lost or claimed item.

2.1Conduct all communication with property owner in a professional manner.
2.2Provide details of organisational procedures and obligations for lost or found item.
2.3Investigate and trace lost item.
2.4Investigate and confirm ownership of found item.
2.5Verify claimant identification before release of found item.
2.6Obtain claimant signature for collection of claimed item.

3 Complete end of shift duties.

3.1Update lost and found register to reflect investigation and collection of items.
3.2Complete lost and found reports according to organisational procedures.
3.3Recommend improvements to lost and found procedures as required.

Performance evidence

provide efficient and courteous lost and found service on at least three different occasions, using appropriate communication techniques to determine required details of lost or found items
record clear details of above lost or found items and prepare simple reports according to organisational procedures on each of the above service occasions
complete investigation of above lost or found items within timeframes determined by the property owner or organisation.

Knowledge evidence

for lost and found items: organisational procedures for providing services
for lost and found items: methods to succinctly and clearly record details
for lost items: methods to trace items and determine ownership
for found items: methods to locate items and determine ownership
for found items: typical storage facilities for items
for found items: security requirements for storage
formats for lost and found registers and reports: daily or weekly reports
formats for lost and found registers and reports: logs or journals
formats for lost and found registers and reports: verbal or written reports
formats for lost and found registers and reports: hard copy or electronic reports
required content of entries of lost and found reports: date, time and location of loss
required content of entries of lost and found reports: date, time and location of find
required content of entries of lost and found reports: description of lost or found item
required content of entries of lost and found reports: owner contact details.

Foundation skills

Reading skills: interpret organisational lost and found procedures, details in the lost and found register, and claimant identification documents.
Writing skills: record clear and succinct descriptions of lost and found items in the register; write simple reports.
Oral communication skills: determine details of lost items using active listening and questioning techniques; discuss details of lost items in a professional manner.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SITXCCS012

What does an assessment tool for SITXCCS012 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITXCCS012 needs to address all 32 unit components: 3 elements with 12 performance criteria, 3 performance evidence requirements, 14 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITXCCS012?

Auditori pulls the current release of SITXCCS012 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITXCCS012 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITXCCS012 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITXCCS012, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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