SITTIND004 — Source and use information on the holiday park and resort industry
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What an assessment for SITTIND004 must cover
33 assessable components: 4 elements (14 performance criteria), 3 performance evidence and 9 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Source and use industry information.
- 1.1Identify sources of information on the structure and operation of the holiday park and resort industry.
- 1.2Access specific information of relevance to the holiday park and resort industry to assist operational duties.
- 1.3Obtain information on features of current and emerging holiday park and resort products and services relevant to job role.
- 1.4Apply knowledge of the holiday park and resort industry and its products and services to enhance the quality of work performance.
2 Source and use compliance information.
- 2.1Obtain information on laws specifically relevant to the holiday park and resort industry and work compliantly.
- 2.2Seek information on industry quality assurance schemes and apply it to benefit own organisation.
- 2.3Access and apply information on career planning and equal employment opportunity (EEO) law.
- 2.4Obtain information on ethical industry practices and conduct day-to-day holiday park and resort activities according to those practices.
3 Source and use information on holiday park and resort technology.
- 3.1Source and access information on current and emerging technologies that impact on operational duties.
- 3.2Use information on technology to suggest new and improved workplace practices.
- 3.3Use current and emerging technology in day to day work activities to enhance the quality of work performance.
4 Update personal and organisational knowledge of the holiday park and resort industry.
- 4.1Identify and use a range of opportunities to update knowledge of the holiday park and resort industry.
- 4.2Monitor current issues of concern to the industry.
- 4.3Share current holiday park and resort industry trends with colleagues.
Performance evidence
- source and document current industry information on the holiday park and resort industry using at least three information sources listed in the knowledge evidence
- interpret information on the following and share with colleagues on at least one occasion to improve knowledge of the holiday park and resort industry: current and emerging products and services, current issues, career opportunities, relationships between other related industries, compliance issues and quality assurance, new products, technology, techniques and services, work ethic required to work in the industry
- identify ways to integrate current holiday park and resort industry information into daily work activities on at least one occasion in a way which: enhances the quality of work performance, ensures ethical practice within the holiday park and resorts industry
Knowledge evidence
- sources of information on the holiday parks and resorts industry: industry associations, government and regulatory bodies, industry publications, colleagues, suppliers, plain English documents, issued by government regulators, that describe laws relevant to the holiday parks and resorts sector, regional, state and national tourism offices
- structure, functions, key characteristics and interrelationships of: holiday parks and resorts (types of accommodation, factors which contribute to the development of successful parks, holiday park and resort industry trends), manufacturing (main manufacturers of recreational vehicles (RV), types of recreational vehicles made in Australia and their key characteristics, current and emerging trends in RV products), servicing (key providers of specialised RV servicing, types of services offered, links with manufacturers, retailers and holiday parks and resorts), retailing (RV retailers in Australia and the local area, types of after sales services offered)
- basic understanding of rental system, including residential tenancy legislation: organisational policies and procedures applicable to managing and maintaining tenancy agreements and services, legislative requirements applicable to managing and maintaining tenancy agreements and services, rights and responsibilities of the resident and organisation, organisational policies and procedures for complaints, tribunal processes and resident right of appeal, difference between, and reasons for, termination and eviction
- roles and general responsibilities for different jobs in holiday parks and resorts
- general nature of and links of holiday parks and resorts sector to the wider tourism and travel industry
- primary functions of: major industry associations, trade unions, local, regional, state and national tourism information service and marketing organisations
- basic aspects of holiday park and resort industry quality assurance processes: accreditation schemes, codes of conduct or ethics, industry rating schemes, occupational licensing
- basic aspects of state, territory and local council laws and actions that must be adhered to by holiday park and resort operators: local community protection, land ownership, management and access requirements that must be met by holiday park operators when delivering services and requirements to maintain the lifestyle of neighbouring residents, consumer protection requirements that must be met by holiday parks, terms and conditions of quotations, cancellation fees and refunds, equal employment opportunity (EEO) law including rights of employees and responsibilities of employers to make merit based employment decisions
- current and emerging technologies that impact on holiday parks and resorts: cyber-security, e-business, social media
Foundation skills
- Reading: read the content of plain English information about laws, industry accreditation schemes and codes of conduct; research, sort and use holiday park and resort industry information.
- Writing: prepare notes, summarise and record information in basic documents, information sheets, portfolios and files on information obtained on current event industry practices, products, services and technology.
- Oral communication: discuss current and emerging industry trends with experienced industry personnel, colleagues, suppliers and industry bodies.
- Numeracy: conduct calculations pertaining to holiday park and resort industry fees and pricing issues.
- Learning: maintain and update industry knowledge of the holiday park and resort industry.
- Self-management: take responsibility for sourcing and updating current and emerging information.
- Technology: use online information systems to access holiday park and resort industry information.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing SITTIND004
What does an assessment tool for SITTIND004 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTIND004 needs to address all 33 unit components: 4 elements with 14 performance criteria, 3 performance evidence requirements, 9 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SITTIND004?
Auditori pulls the current release of SITTIND004 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTIND004 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SITTIND004 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTIND004, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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