SITTIND003 — Source and use information on the tourism and travel industry
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What an assessment for SITTIND003 must cover
56 assessable components: 4 elements (14 performance criteria), 12 performance evidence and 24 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Source and use industry information.
- 1.1Identify sources of information on the structure and operation of the tourism and travel industry.
- 1.2Access specific information of relevance to the tourism and travel industry to assist operational duties.
- 1.3Obtain information on features of current and emerging tourism products and services relevant to job role.
- 1.4Apply knowledge of the tourism and travel industry and its products and services to enhance the quality of work performance.
2 Source and use compliance information.
- 2.1Obtain information on laws specifically relevant to the tourism and travel industry and work compliantly.
- 2.2Seek information on industry quality assurance schemes and apply it to benefit own organisation.
- 2.3Access and apply information on career planning and equal employment opportunity (EEO) law.
- 2.4Obtain information on ethical industry practices and conduct day-to-day tourism and travel activities according to those practices.
3 Source and use information on tourism and travel technology.
- 3.1Source and access information on current and emerging technologies that impact on operational duties.
- 3.2Use information on technology to suggest new and improved workplace practices.
- 3.3Use current and emerging technology in day-to-day work activities to enhance the quality of work performance.
4 Update personal and organisational knowledge of the tourism and travel industry.
- 4.1Identify and use a range of opportunities to update knowledge of the tourism and travel industry.
- 4.2Monitor current issues and trends for the industry.
- 4.3Share current tourism and travel issues and trends with colleagues.
Performance evidence
- source and document current industry information on the tourism and travel industry using at least three information sources listed in the knowledge evidence
- interpret information on the following and share with colleagues on at least one occasion, to improve knowledge of the tourism and travel industry:
- current and emerging products and services
- current issues
- career opportunities
- relationships between other related industries
- compliance issues and quality assurance
- new products, technology, techniques and services
- work ethic required to work in the industry
- identify ways to integrate current tourism and travel industry information into daily work activities on at least one occasion, to:
- enhance the quality of work performance
- conduct ethical practice within the travel and tourism industry
Knowledge evidence
- sources of information on the tourism and travel industry:
- industry associations
- government and regulatory bodies
- industry publications
- colleagues
- suppliers
- plain English documents, issued by government regulators, that describe laws relevant to the tourism and travel industry
- regional, state and national tourism offices
- structure, functions and key characteristics of the tourism and travel industry
- roles and general responsibilities for different jobs, functions and the interrelationship of different sectors in the industry
- key characteristics and main functions of allied and related industries
- primary functions of:
- major industry associations
- trade unions
- local, regional, state and national tourism information service and marketing organisations
- tourism research bodies
- basic aspects of tourism and travel industry quality assurance processes
- basic aspects of state, territory and Commonwealth laws specifically relevant to the tourism and travel industry and actions that must be adhered to by tourism organisations
- basic aspects of and actions that must be adhered to by tourism organisations for inbound tour operators and guides:
- Queensland Tourism Services Act 2003 for the delivery of tourism products in Queensland
- current and emerging technologies that impact on the tourism and travel industry:
- cyber-security
- e-business
- social media
Foundation skills
- Reading skills: read the content of plain English information about laws, industry accreditation schemes and codes of conduct; research, sort and use tourism and travel industry information.
- Writing skills: prepare notes, summarise and record information in basic documents, sheets and files on current tourism and travel industry practices, products, services and technology.
- Oral communication skills: discuss current and emerging industry trends with experienced industry personnel, colleagues, suppliers and industry bodies.
- Learning skills: continuously update, review and maintain own knowledge of the tourism and travel industries.
- Self-management skills: take responsibility for sourcing and updating current and emerging information.
- Technology skills: use online information systems to access tourism and travel industry information.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing SITTIND003
What does an assessment tool for SITTIND003 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTIND003 needs to address all 56 unit components: 4 elements with 14 performance criteria, 12 performance evidence requirements, 24 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SITTIND003?
Auditori pulls the current release of SITTIND003 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTIND003 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SITTIND003 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTIND003, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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