SITHGAM023 — Attend gaming machines

1 Advise customers on gaming activities.

• 1.1Advise customers on gaming activities and features of games according to relevant rules and regulations.
• 1.2Explain machine operations to customers as required.
• 1.3Display gaming information in suitable locations.
• 1.4Respond to customer queries, requests and complaints according to organisational standards.

2 Maintain gaming machines.

• 2.1Clear and refill machines according to government, industry and organisational regulations.
• 2.2Identify machine faults promptly and correctly.
• 2.3Make simple machine repairs with minimum disruption to players, and according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.
• 2.4Identify, mark and report unserviceable machines promptly.

3 Monitor security of gaming areas.

• 3.1Observe players and onlookers, noting and reporting unusual practices and behaviours.
• 3.2Carry out machine security checks.
• 3.3Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and work health and safety requirements.
• 3.4Keep payout and gaming machine record books and keys secure.
• 3.5Identify where appropriate and follow barring procedures according to organisational policy.

4 Make gaming machine payouts.

• 4.1Verify payouts according to organisational procedures.
• 4.2Complete payout according to organisational procedures.
• 4.3Check the identification and age of players as required, prior to payouts.
• 4.4Identify situations where payouts should be refused and refer player to the appropriate person.
• 4.5Pay winnings to the player and witness player according to organisational procedures.
• 4.6Validate machines and return them to service promptly where appropriate.
• 4.7Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings according to organisational procedures.
• 4.8Resolve or escalate payout disputes where required and according to organisational procedures and customer service standards.

5 Operate and maintain coin dispensing equipment.

• 5.1Operate coin dispensing equipment according to manufacturer instructions.
• 5.2Identify and respond to equipment faults according to individual scope of responsibility.
• 5.3Dispense, receive and weigh coins according to industry and organisational procedures.
• 5.4Handle cash according to organisational security procedures.

What does an assessment tool for SITHGAM023 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITHGAM023 needs to address all 86 unit components: 5 elements with 25 performance criteria, 6 performance evidence requirements, 48 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITHGAM023?

Auditori pulls the current release of SITHGAM023 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITHGAM023 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITHGAM023 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITHGAM023, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.