SITHFAB026 — Provide room service

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What an assessment for SITHFAB026 must cover

39 assessable components: 5 elements (20 performance criteria), 5 performance evidence and 7 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Take and process room service orders.

1.1Answer telephone promptly and courteously according to organisational customer service standards.
1.2Check guest name and use throughout the interaction.
1.3Provide information, record room service order and room number and check with guests for accuracy.
1.4Use suggestive selling techniques to maximise sale.
1.5Advise guests of approximate time for delivery.
1.6Interpret room service orders received from doorknob dockets.
1.7Transfer orders promptly to the appropriate location for preparation.

2 Set up trays and trolleys.

2.1Select and prepare room service equipment and check for cleanliness and damage.
2.2Set up trays and trolleys according to organisational standards and the type of meal, and check for balance and safety.
2.3Collect all prepared meals and beverages promptly and in correct service order.
2.4Check prepared meals against the order and meal items for correct temperature.

3 Present room service meals and beverages to guests.

3.1Request entry to guest room according to organisational procedures.
3.2Consult guests about their preferences for placement of meals.
3.3Explain the meal and place according to organisational procedures and guest preferences.

4 Present room service accounts.

4.1Check guest accounts for accuracy and present according to organisational procedures.
4.2Obtain signature and charge meals to room account or accept payment.
4.3Promptly present payments to the cashier for processing.

5 Clear room service area.

5.1Check for used room service trolleys and trays and clear floors promptly.
5.2Return trays and trolleys to room service area and dismantle and clean according to organisational procedures.
5.3Restock station with equipment, food and beverages according to organisational procedures.

Performance evidence

process each of the following types of room service orders to meet guest requests on at least three different occasions: breakfast order, lunch order from an à la carte menu, dinner order from an à la carte menu
provide room service for above room service orders within commercial timeframes and according to guest requirements
follow procedures to organisational standards when providing room service on each of the above occasions: knocking and announcing department, greeting guests when opening, asking for permission to enter
provide the following types of service at least once each when providing above room service to guests: tray service, trolley service
handle the following room service situations on at least one occasion when providing above room service to guests: dealing with non-responsive rooms, dealing with guests where it is unsafe or inappropriate to enter a room.

Knowledge evidence

food safety practices for providing room service
organisational customer service standards for room service
types of basic information required by guests: menu choices and options, description of meal or food and beverage items, cost of items
ordering and service procedures for processing and delivering room service items
organisational processes for taking non-standard orders: orders that add or omit ingredients, orders that respond to specific dietary requirements
room locations within the establishment
product knowledge of the room service menu and beverage list.

Foundation skills

Reading skills: read room service menus and price lists.
Writing skills: write legible room service orders and billing information.
Oral communication skills: use active listening and open and closed probe questioning to determine guest preferences and offer suitable products; provide clear and accurate information tailored to the guest in a professional manner; confirm details of room service order.
Numeracy skills: use basic mathematical processes to calculate the cost of room service orders; use basic mathematical processes to calculate number of room service orders for a meal service period and determine the number of serving trays or trolleys for initial set-up.
Initiative and enterprise skills: upsell room service items.
Teamwork skills: work with kitchen and accounting staff to organise delivery and billing of room service items in a timely manner.
Technology skills: use the in-house telephone systems, and kitchen ordering and billing systems.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SITHFAB026

What does an assessment tool for SITHFAB026 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITHFAB026 needs to address all 39 unit components: 5 elements with 20 performance criteria, 5 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITHFAB026?

Auditori pulls the current release of SITHFAB026 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITHFAB026 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITHFAB026 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITHFAB026, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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