SHBXCCS009 — Greet and prepare clients for salon services
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What an assessment for SHBXCCS009 must cover
17 assessable components: 2 elements (10 performance criteria), 2 performance evidence and 3 knowledge evidence requirements, plus 2 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Welcome arriving clients.
- 1.1Welcome client promptly, warmly and by name, if known, according to organisational procedures.
- 1.2Focus attention completely on the client.
- 1.3Advise client of waiting time for commencement of service.
- 1.4Make client comfortable and offer beverages and reading material.
- 1.5Notify senior operator of clients’ arrival.
2 Prepare clients for senior operators.
- 2.1Show client to relevant service area and ensure client is safely and comfortably seated.
- 2.2Advise client that senior operator will consult prior to service.
- 2.3Confirm, with senior operator, service to be provided.
- 2.4Select and apply clean wraps and towels of suitable size for client and to suit planned service.
- 2.5Check client comfort and offer additional beverages and reading material.
Performance evidence
- follow organisational procedures for meeting and greeting clients and preparing for them for service over four two hour work periods
- across those work periods, cumulatively prepare clients for at least four different treatments or services and consistently follow senior operator instructions.
Knowledge evidence
- overview of the range of treatments and services offered by the salon to prepare clients for each
- features and functions of the salon booking system to interpret details of client bookings
- organisational procedures for meeting and greeting clients and preparing for service.
Foundation skills
- Reading skills: interpret organisational procedures for meeting and greeting clients and preparing for service.
- Oral communication skills: ask open and closed probe questions and actively listen to clarify and confirm service instructions and check client comfort.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing SHBXCCS009
What does an assessment tool for SHBXCCS009 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SHBXCCS009 needs to address all 17 unit components: 2 elements with 10 performance criteria, 2 performance evidence requirements, 3 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SHBXCCS009?
Auditori pulls the current release of SHBXCCS009 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SHBXCCS009 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SHBXCCS009 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SHBXCCS009, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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