SHBXCCS005 — Maintain health and wellbeing in a personal services setting
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What an assessment for SHBXCCS005 must cover
40 assessable components: 4 elements (18 performance criteria), 4 performance evidence and 11 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Maintain personal stamina and resilience.
- 1.1Identify and assess sources of workplace fatigue that impact on stamina and resilience.
- 1.2Adopt work routines and processes that limit fatigue particularly in peak periods of trade.
- 1.3Implement techniques to build workplace stamina and resilience.
2 Minimise workplace stressors.
- 2.1Identify causes of stress in the workplace.
- 2.2Recognise where clients’ personal issues are impacting on own health and wellbeing.
- 2.3Implement strategies to effectively respond to and minimise personal stressors.
3 Respond to clients with health and wellbeing issues.
- 3.1Identify clients with physical or mental health or wellbeing issues through observation, listening and questioning.
- 3.2Recognise signs of serious physical or mental health conditions in clients.
- 3.3Communicate in a way that develops respect and trust, and conveys a willingness to assist clients.
- 3.4Work within limits of own knowledge and work role and provide information regarding other services where a client’s stated needs exceed own responsibility.
- 3.5Recognise and act within own professional boundaries and in accordance with legislative requirements.
- 3.6Implement strategies to effectively respond to and minimise client stressors.
4 Maintain work-life balance
- 4.1Identify and assess work-life balance priorities.
- 4.2Implement techniques to support desired work-life balance.
- 4.3Document a personal health and wellbeing plan.
- 4.4Adopt techniques to effectively transition from work to personal life at end of shift.
- 4.5Prioritise personal health and wellbeing to ensure personal health is maintained.
- 4.6Monitor own health and wellbeing and recognise when medical or professional advice is required.
Performance evidence
- undertake assessment of self and workplace to determine: workplace stressors, causes of fatigue, work-life balance priorities
- develop and document a personal health and wellbeing plan that outlines techniques for: achieving work-life balance, reducing fatigue, building resilience, maintaining stamina
- implement the above plan demonstrating techniques for improved health and wellbeing as listed in the plan
- identify signs of physical and mental health risks and appropriate responses with four clients.
Knowledge evidence
- workplace causes and impacts to self of: stress, fatigue, reduced resilience
- techniques for: identifying personal stressors, responding to personal stressors, maintaining stamina, building resilience, achieving work-life balance, monitoring personal health and wellbeing
- health and wellbeing and its role in contributing to overall personal health
- role of work-life balance in maintaining personal health and wellbeing
- internal and external sources of support and assistance relevant to workplace health and wellbeing
- strategies to maintain a positive work-life balance: taking regular breaks, having holidays, eating well, exercise, socialising outside of work, seeking support from peers and supervisors
- national and state or territory legislation relevant to own and clients’ health and wellbeing: anti-discrimination, privacy and confidentiality, work health and safety, mandatory reporting, duty of care
- work role boundaries: responsibilities, limitations
- signs for recognising serious mental health conditions in clients: extreme or unusual behaviour, illogical thinking e.g. exaggerated beliefs about personal powers to influence events, lack of communication or responsiveness, unreasonable anger, expressing suicidal thoughts
- circumstances in which referral to a health or other professional is appropriate or urgent: signs of serious mental health conditions, signs of serious physical health conditions, signs of violence or reportable conditions
- key sources of support or referral: local medical centre, police, ambulance, community mental health or crisis team.
Foundation skills
- Reading skills: source and read a range of information on health and wellbeing; research appropriate medical and other professional practitioners in local area for referral of clients as required.
- Writing skills: write referrals to professional and medical practitioners and counsellors using correct terminology.
- Oral communication skills: use open and closed probe questions to clarify and confirm client requirements and concerns.
- Learning skills: learn about strategies and techniques to improve own health and wellbeing.
- Problem-solving skills: address situations where client behaviour raises concerns.
- Planning and organising skills: undertake regular health and wellbeing activities.
- Self-management skills: maintain discretion and client confidentiality.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing SHBXCCS005
What does an assessment tool for SHBXCCS005 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SHBXCCS005 needs to address all 40 unit components: 4 elements with 18 performance criteria, 4 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SHBXCCS005?
Auditori pulls the current release of SHBXCCS005 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SHBXCCS005 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SHBXCCS005 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SHBXCCS005, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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