PMASUP311 — Operate communications hub

1 Use communication modes

• 1.1Turn equipment on/off as appropriate
• 1.2Charge or replace batteries or arrange maintenance to ensure equipment remains operational
• 1.3Follow appropriate protocols for each communication mode being used
• 1.4Select appropriate mode for use
• 1.5Ensure communication used is safe for environment

2 Deal with incoming communications

• 2.1Receive communication
• 2.2Determine action required from communication
• 2.3Prioritise communication in keeping with all current activities
• 2.4Decide which communications to action, when and how
• 2.5Maintain confidentiality as appropriate
• 2.6Take action required by communication in the current circumstances
• 2.7Ensure communication reaches its intended destination in an appropriate timeframe

3 Initiate communications

• 3.1Translate process issues into communications as required
• 3.2Identify stakeholders for any required communication
• 3.3Prioritise communications in keeping with all current activities
• 3.4Select appropriate communication mode
• 3.5Communicate as required within an appropriate timeframe

4 Verify communication

• 4.1Identify communications which require follow through
• 4.2Identify communications delayed due to other priorities
• 4.3Check all required communications have been received
• 4.4Check appropriate actions have been initiated
• 4.5Identify cause of non-communication/inappropriate action and take required action

What does an assessment tool for PMASUP311 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PMASUP311 needs to address all 35 unit components: 4 elements with 22 performance criteria, 6 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PMASUP311?

Auditori pulls the current release of PMASUP311 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PMASUP311 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PMASUP311 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PMASUP311, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.