ICTICT311 — Customise packaged software applications

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What an assessment for ICTICT311 must cover

29 assessable components: 3 elements (12 performance criteria), 5 performance evidence and 5 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Confirm client requirements

1.1Discuss and determine client requirements according to organisational procedures
1.2Confirm and document client and technical specifications with required personnel, according to organisational procedures
1.3Determine level of user and technical documentation needed to meet client requirements

2 Develop and apply customisation to packaged software applications

2.1Design packaged software application according to client requirements given system limitations
2.2Customise software applications using simple programming constructs
2.3Obtain feedback from required personnel and amend accordingly
2.4Apply and implement customised packaged software applications
2.5Document changes according to organisational procedures

3 Provide support for customised applications

3.1Review work and finalise documentation according to organisational procedures
3.2Produce documentation and user guides and submit to required personnel
3.3Obtain client evaluation and feedback on supporting documentation
3.4Evaluate work with required personnel

Performance evidence

customise at least two package software applications according to two different client briefs.
interpret and document client requirements to customise software applications
design, analyse, implement and review at least one packaged software applications
produce documentation of customised software application designed above
obtain feedback and confirm requirements have been met.

Knowledge evidence

general features and capabilities of industry standard hardware and software products
basic functions and features of software applications applicable to client
Information and Communications Technology (ICT) structure and system infrastructure
organisational policy and procedures applicable to customising software
organisational security procedures and requirements.

Foundation skills

Learning: Identifies and interprets various sources of technical information
Oral communication: Elicits and evaluates information using listening and questioning techniques Identifies and confirms requirements, liaises with clients and obtains feedback using simple and required language
Reading: Identifies and interprets text and determines organisational and security requirements
Writing: Develops documentation detailing customised software application designed using appropriate structure, layout and technical programming language according to organisational procedures
Planning and organising: Takes responsibility in planning and organising own workload and identifies ways of sequencing and combining elements
Self-management: Takes responsibility in outcomes of routine decisions applicable to own role
Technology: Identifies purposes, specific functions and key features of industry standard digital systems and tools Tests and operates industry standard digital tools and systems and completes routine tasks

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

See what you get before you start

Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing ICTICT311

What does an assessment tool for ICTICT311 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for ICTICT311 needs to address all 29 unit components: 3 elements with 12 performance criteria, 5 performance evidence requirements, 5 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for ICTICT311?

Auditori pulls the current release of ICTICT311 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for ICTICT311 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing ICTICT311 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of ICTICT311, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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