ICTICT309 — Create ICT user documentation

1 Prepare to produce user documentation

• 1.1Discuss and determine user documentation requirements with required personnel
• 1.2Investigate and determine industry standard user documentation requirements applicable to task
• 1.3Identify the required ICT system, software, hardware and application or network to be documented with required personnel
• 1.4Design and develop user documentation template using required software, according to applicable industry standards
• 1.5Submit user documentation requirements and template to required personnel, according to organisational procedures
• 1.6Obtain approval from required personnel and action required changes according to feedback

2 Produce user documentation

• 2.1Conduct a review of the required ICT system, hardware, software program and network
• 2.2Document characteristics and functions of applicable components in ICT system, according to user documentation requirements
• 2.3Access and examine applicable technical, design, user specification and supporting documentation
• 2.4Design draft user documentation and obtain internal feedback from required personnel
• 2.5Create user documentation according to template and operation of applicable components in ICT system

3 Review user documentation and obtain sign-off

• 3.1Submit user documentation to target audience and seek feedback
• 3.2Gather and respond to feedback
• 3.3Implement user documentation changes and improvements
• 3.4Submit user documentation to required personnel and obtain approval and sign-off

4 Finalise user documentation creation procedures

• 4.1Confirm all documentation and approval procedures have been performed
• 4.2Review and assess impact of implementing user documentation
• 4.3Evaluate and report on user documentation creation procedures

What does an assessment tool for ICTICT309 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for ICTICT309 needs to address all 33 unit components: 4 elements with 18 performance criteria, 3 performance evidence requirements, 6 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for ICTICT309?

Auditori pulls the current release of ICTICT309 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for ICTICT309 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing ICTICT309 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of ICTICT309, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.