ICTDRE302 — Locate and rectify digital reception equipment faults

1 Prepare for DRE fault identification

• 1.1Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
• 1.2Notify customer to verify fault report and arrange for site access to comply with security arrangements
• 1.3Notify supervisor of identified safety hazards at worksite and complete a job safety analysis (JSA) before commencing work
• 1.4Identify existing warranties, service agreements and equipment specifications and documentation covering digital reception equipment
• 1.5Select and obtain tools and materials appropriate for the work order

2 Assess likely cause and location of fault

• 2.1Verify system details to assist with fault identification
• 2.2Assess available data and historical trends to determine likelihood of fault being the set top fault or existing customer equipment or cabling fault
• 2.3Rank likely causes of fault in order of probability ensuring a methodical approach to fault-finding is used
• 2.4Discuss problem fully with customer and advise of likely charges

3 Perform tests to diagnose fault

• 3.1Conduct visual inspection of system for likely damage following work health and safety (WHS) and environmental requirements
• 3.2Check connections, plugs, terminations and leads for operation
• 3.3Measure signal strength at wall plate and beyond to ensure adequate signal level for equipment processing
• 3.4Conduct functional test of facilities to identify faulty equipment
• 3.5Progressively isolate fault to remove likely variables from assessment using manufacturer’s diagnostic chart
• 3.6Locate fault with minimal disruption to client activity, in the shortest possible time
• 3.7Provide customer with regular progress reports

4 Rectify faults

• 4.1Identify faulty cabling parts and equipment and replace or repair according to service agreement
• 4.2Advise customer of cost of repair if service agreement does not exist
• 4.3Re-program equipment to customer requirements if required
• 4.4Complete work in a manner safe to repairer and customer

5 Provide replacement service to customer

• 5.1Provide customer with temporary replacement equipment similar to existing equipment while faulty equipment is being repaired
• 5.2Program replacement equipment to customer requirements
• 5.3Test replacement service for functionality before handover – to meet customer satisfaction

6 Clean up worksite and complete documentation

• 6.1Remove waste and debris from site and dispose of in a safe and environmentally appropriate manner
• 6.2Restore site to original condition and customer satisfaction
• 6.3Prepare invoices and other financial documentation, where required, and present to customer
• 6.4Obtain authorised signatures on required documentation to confirm acceptance of completed work

What does an assessment tool for ICTDRE302 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for ICTDRE302 needs to address all 54 unit components: 6 elements with 27 performance criteria, 7 performance evidence requirements, 13 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for ICTDRE302?

Auditori pulls the current release of ICTDRE302 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for ICTDRE302 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing ICTDRE302 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of ICTDRE302, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.