HLTPHA017 — Support pharmacist’s communication with patients and other health professionals
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What an assessment for HLTPHA017 must cover
91 assessable components: 5 elements (22 performance criteria), 12 performance evidence and 57 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Identify patient information needs.
- 1.1Review patient documentation to identify the medication the patient is taking.
- 1.2Clarify patient information needs with a pharmacist or an authorised person.
- 1.3Identify and plan to meet patient special needs which may impact on the effectiveness of communication.
- 1.4Use standard assessment tools to identify a patient’s ability to manage their medications.
- 1.5Discuss information needs with the patients and carers and refer needs outside of scope of role to a pharmacist or an authorised person.
2 Gather and prepare information to meet patient needs.
- 2.1Access reference material to gather the required information.
- 2.2Ensure information is in a suitable format for the patient to understand.
- 2.3Select appropriate modes of communication to suit the purpose and context of the information being provided.
3 Provide specific or prepared information to patients.
- 3.1Provide prepared information to patients when requested by a pharmacist or an authorised person.
- 3.2Present relevant information to the patient clearly and in sufficient detail to meet the needs of the patient.
- 3.3Reinforce the key messages provided to patients by the authorised person or through Consumer Medicines Information (CMI) and refer needs outside of scope of role to a pharmacist or an authorised person.
- 3.4Exercise appropriate discretion and confidentiality and seek advice and assistance from a pharmacist or an authorised person for unresolved concerns or issues.
- 3.5Negotiate appointments with patient and staff for the provision of information to the patient in accordance with organisational policies and procedures.
4 Collect information and provide to other health professionals.
- 4.1Detect new patient admission and notify a pharmacist or an authorised person.
- 4.2Record patient’s medication brought into hospital or to the health services provider.
- 4.3Communicate medication supply information to internal medical, nursing staff and community providers.
- 4.4Obtain discharge planning information from relevant source.
- 4.5Prepare information for health professional for verification by a pharmacist or an authorised person.
- 4.6Transfer information to health professional after verification by a pharmacist or an authorised person.
5 Confirm that patient information needs have been met.
- 5.1Clarify with patient that they understand the information provided.
- 5.2Confirm with a pharmacist or an authorised person that patient information needs have been met.
- 5.3Record details of information provided to the patient in accordance with organisational procedures.
Performance evidence
- comply with legislative and professional practice standards in the collection and provision of information for at least 10 patients, using effective communication techniques to elicit and provide information in one-to-one communication, including:
- listening actively
- using techniques to establish rapport
- using techniques to clarify meaning
- providing clear, concise and correct information both verbally and in writing
- recognising and address issues of concern
- identifying issues outside scope of own practice and refer to an authorised person
- provide information for at least 10 patients incorporating each of the following activities at least once:
- best possible medication history (BPMH) on admission
- medication list on discharge and other transitions of care
- information for other healthcare professionals
- perform the activities outlined in the performance criteria of this unit during a period of at least 240 hours of work related to hospital or health services pharmacy support in a clinical workplace environment. These 240 hours may be applied collectively across all units of competency that include the requirement for workplace hours for the purposes of assessment.
Knowledge evidence
- National, State or Territory legal and ethical requirements for pharmacy work, and how these are applied in organisations, including:
- codes of conduct
- duty of care and implications of negligence
- informed consent
- privacy, confidentiality and disclosure
- records management
- rights and responsibilities of workers, employers and patients
- specific legislation:
- medication and their use
- the practice of pharmacy
- different schedules of medication and pharmaceutical products
- working within own scope of practice, including limitations of individual work role responsibilities, when to refer to an authorised person and the type of information able to be provided:
- Consumer Medicines Information (CMI)
- confirmation of appointment date and time
- standardised workplace approved information for patients
- work health and safety
- purpose and scope of patient education to aid compliance with administration of medication
- procedures for patient identification and confirmation of identification
- Consumer Medicines Information (CMI):
- purpose and layout
- sources of pharmacy computer system, National Prescribing Services online CMI search
- types of and requirements for documentation:
- best possible medication history (BPMH)
- assessment of patient’s ability to manage medications
- list of medications brought into hospital or to the health services provider
- that CMI or other medication related information has been issued to patient or carer
- principles of effective communication, including recognition and solutions for communication and language difficulties
- features of current medication lists, purpose and layout
- sources and method of preparation of electronic and hard copy information
- purpose of, and methods for, standardised assessment of patient’s ability to manage medications
- factors that affect patient’s ability to manage medications, including special needs related to:
- communication environment and context
- cognitive ability
- cultural or language barriers
- purposes of different medication groups, including:
- analgesics and anti-inflammatory agents
- anti-coagulants
- anti-depressants
- anti-diabetic agents
- anti-epileptics
- anti-gout agents
- anti-histamines
- anti-hypertensives
- anxiolytics and hypnotics
- asthma treating agents
- cholesterol and lipid lowering agents
- corticosteroids
- cytotoxics
- diuretics
- gastro-intestinal agents
- heart medication
- hormonal medication
- osteoporosis medication
- viral and anti-bacterial agents, anti-fungals or antibiotics
- concept of medication:
- medication interactions
- medication food interactions and incompatibilities.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing HLTPHA017
What does an assessment tool for HLTPHA017 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for HLTPHA017 needs to address all 91 unit components: 5 elements with 22 performance criteria, 12 performance evidence requirements, 57 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for HLTPHA017?
Auditori pulls the current release of HLTPHA017 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for HLTPHA017 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing HLTPHA017 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of HLTPHA017, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- HLTPHA010 — Maintain pharmaceutical imprest stock
- HLTPHA011 — Pack pharmaceutical products
- HLTPHA012 — Dispense prescriptions and medication orders
- HLTPHA013 — Order, maintain and distribute pharmaceutical stock
- HLTPHA014 — Conduct small-scale compounding and labelling of pharmaceutical products
- HLTPHA015 — Provide assistance in dispensary administration
- HLTPHA016 — Conduct small-scale compounding and labelling of aseptic pharmaceutical products
- HLTPHA018 — Support pharmacists in the collection and presentation of workplace data and information
- HLTPHA019 — Coordinate communication processes in a hospital or health services pharmacy setting
- HLTPHA020 — Apply knowledge of biological principles within the pharmacy environment
- HLTPHA021 — Apply knowledge of medications used to assist patients in using medications effectively
- HLTPHA022 — Apply knowledge of gastrointestinal and nutritional disorders to dispense medication
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