HLTENN036 — Apply communication skills in nursing practice

1 Use effective communication strategies.

• 1.1Apply principles of effective communication to facilitate communications.
• 1.2Maximise opportunities to involve the person, families and carers in care and treatment.
• 1.3Clarify roles and responsibilities of the multidisciplinary health care team for effective communicating situations, including clarifying own role as an enrolled nurse.
• 1.4Apply respectful and empathetic communication techniques.
• 1.5Use contemporary health terminology in written and verbal communications.

2 Identify and address constraints to effective communication.

• 2.1Implement strategies within scope of practice to address communication situations in accordance with organisational policies and procedures.
• 2.2Identify and address the need for advocacy for the person, families and carers in care.

3 Use information technology to support communication in nursing practice.

• 3.1Use information technology to prepare, document and communicate nursing patient clinical records and reports to the multidisciplinary health care team.
• 3.2Comply with organisational policies and procedures for electronic communication.
• 3.3Apply organisational policies and procedures to access data for the purpose of nursing care within scope of practice.
• 3.4Apply ethical and legal regulatory requirements for electronic practices.
• 3.5Apply Australian Health Practitioner Regulation Agency (AHPRA) social media guidelines to own practice.
• 3.6Provide information in accordance with organisational policies and procedures to enable informed decision making.

4 Lead small group discussions.

• 4.1Monitor and respond to changing group dynamics.
• 4.2Clarify purpose of group meetings and manage discussion to achieve identified objectives.
• 4.3Implement meeting procedures appropriate to meeting purpose.
• 4.4Clarify participant roles and use communication strategies to support their effective contribution to discussion.

5 Give and receive feedback for performance improvement.

• 5.1Apply communication strategies that deliver constructive outcomes in giving and receiving feedback.
• 5.2Use language in a respectful manner to give and receive feedback.
• 5.3Use constructive feedback to improve own professional performance.

6 Evaluate effectiveness of communication.

• 6.1Participate in debriefing sessions following communication of situations.
• 6.2Evaluate, document and report outcomes of applied communication strategies.

What does an assessment tool for HLTENN036 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for HLTENN036 needs to address all 37 unit components: 6 elements with 22 performance criteria, 1 performance evidence requirements, 14 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for HLTENN036?

Auditori pulls the current release of HLTENN036 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for HLTENN036 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing HLTENN036 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of HLTENN036, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.