FNSRTS307 — Maintain Automatic Teller Machine (ATM) services

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What an assessment for FNSRTS307 must cover

23 assessable components: 3 elements (10 performance criteria), 3 performance evidence and 3 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Restock and service ATM machines

1.1Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible
1.2Handle action cards according to organisational policy and procedure
1.3Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner

2 Replenish and balance cash in ATM

2.1Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels
2.2Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel
2.3Process or action deposits made through ATMs in accordance with organisational policy and procedures
2.4Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures

3 Maintain security of ATM cash

3.1Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash
3.2Time restocking and servicing of ATM to comply with security guidelines
3.3Record alteration of access to machine in correct format and notify authorised personnel

Performance evidence

follow organisational security procedures for accessing and servicing the ATM
perform required maintenance activities efficiently and according to organisational procedures, including clearing retained cards and reject notes, replacing receipt rolls and cleaning
accurately check cash balances and records, and correctly implement the stock replenishment process.

Knowledge evidence

identify the key requirements of legislation and industry codes of practice relevant to ATM operations including: - National Credit Code - privacy legislation - credit legislation
describe the key features of policies and procedures in regard to ATM maintenance
describe the key steps and procedures for ATM maintenance: - restocking, replenishing and cleaning - fault diagnosis and checking - security checking - record checking and record keeping.

Foundation skills

Reading: • Accesses and interprets written information to determine requirements and complete necessary actions • Checks information and data for errors and completeness
Writing: • Accurately records information and completes forms using correct spelling and grammar
Oral Communication: • Participates in verbal exchanges using active listening and questioning to determine and confirm work requirements • Uses language, tone and terminology appropriate to the purpose and audience
Numeracy: • Uses mathematical equations to balance cash, and calculate cash and non-cash transaction totals
Navigate the world of work: • Follows explicit organisational policy and procedures to complete required tasks
Interact with others: • Uses correct communication practices and protocols to provide information to relevant personnel for specific purposes relevant to own role
Get the work done: • Plans, organises and implements tasks according to organisational requirements • Responds to predictable routine problems by implementing standard or logical solutions • Uses the main features and functions of digital tools and systems to complete work tasks

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing FNSRTS307

What does an assessment tool for FNSRTS307 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for FNSRTS307 needs to address all 23 unit components: 3 elements with 10 performance criteria, 3 performance evidence requirements, 3 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for FNSRTS307?

Auditori pulls the current release of FNSRTS307 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for FNSRTS307 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing FNSRTS307 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of FNSRTS307, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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