CPPCLO3102 — Clean hard floors

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What an assessment for CPPCLO3102 must cover

70 assessable components: 3 elements (16 performance criteria), 3 performance evidence and 49 knowledge evidence requirements, plus 2 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Prepare to clean hard floors.

1.1Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3Identify site hazards and risks and position safety signage and barriers according to WHS and job requirements.
1.4Check and document pre-existing condition and any damage to floors according to organisational requirements.
1.5Confirm type of floor and soil types on surfaces to determine appropriate cleaning methods.
1.6Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions and WHS requirements.
1.7Determine sequence of tasks for maximum hygiene and efficiency of cleaning.

2 Clean floor surface.

2.1Move and protect furniture and fittings that impede cleaning operation according to WHS and job requirements.
2.2Pre-clean by removing superficial soil from surfaces according to job requirements.
2.3Use appropriate equipment and cleaning agents to clean floors following safe work practices and manufacturer recommendations according to job requirements.
2.4Compare cleaned area with surrounding surface to determine need for further action according to job and organisational requirements.

3 Complete work activities.

3.1Tidy work area, remove safety signage and barriers and dispose of soil and waste according to WHS and environmental requirements.
3.2Clean and/or dispose of PPE as required by hygiene and organisational standards.
3.3Check cleaning equipment for faults or damage, and report according to organisational requirements.
3.4Undertake basic care and maintenance needed to leave equipment and supplies in ready to use order.
3.5Record site cleaning and store cleaning equipment and materials according to organisational requirements.

Performance evidence

sweeping/dry mopping and wet mopping to clean two of the following floor surfaces, each measuring at least 4 x 4 metres: one vinyl floor area; one tiled floor area; stone/polished concrete floor area; one timber or engineered hard floor area
using a mechanical method of cleaning to clean two of the following floor surfaces, each measuring at least 4 x 4 metres: one vinyl floor area; one tiled floor area; stone/polished concrete floor area; one timber or engineered hard floor area
Candidates must clean each selected floor on at least two occasions and remove different types of soil.

Knowledge evidence

personal and site security procedures and requirements: site access - security cards, codes and keys
personal and site security procedures and requirements: areas of the worksite not to be accessed
personal and site security procedures and requirements: alarm activation and deactivation
personal and site security procedures and requirements: maintaining client privacy and confidentiality
personal and site security procedures and requirements: contingencies if personal safety at risk
types of hazards and risks and ways to control: work health and safety (WHS) requirements
types of hazards and risks and ways to control: Safe Work Australia regulations and guidelines
types of hazards and risks and ways to control: job safety analyses (JSAs) and safe work method statements (SWMS)
types of hazards and risks and ways to control: manufacturer instructions and safety data sheets (SDS)
types of hazards and risks and ways to control: types of personal protective equipment (PPE) and correct selection, care, use and disposal
types of hazards and risks and ways to control: slips, trips, falls and spills
types of hazards and risks and ways to control: manual-handling techniques when carrying, lifting, pushing and pulling
types of hazards and risks and ways to control: identification and safe practices with hazardous materials on site
types of hazards and risks and ways to control: correct use of signage, barriers, containment and engineering controls and PPE
types of hazards and risks and ways to control: safe use of electrical equipment
organisational requirements for: reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security
organisational requirements for: procedures for checking equipment operation and safety
organisational requirements for: use of cleaning equipment, cleaning agents, consumables and PPE
types of hard floor surfaces and cleaning precautions: resilient – vinyl, timber and engineered hard flooring
types of hard floor surfaces and cleaning precautions: non-resilient – tiles and stone
functions and features and safe operational practices, care and storage of floor cleaning equipment: wet and dry mops
functions and features and safe operational practices, care and storage of floor cleaning equipment: brushes and brooms
functions and features and safe operational practices, care and storage of floor cleaning equipment: walk behind equipment, such as scrubbers and sweepers
functions and features and safe operational practices, care and storage of floor cleaning equipment: vacuuming equipment
techniques for cleaning floors correctly and safely: selection of appropriate equipment
techniques for cleaning floors correctly and safely: adjusting equipment for operator height
techniques for cleaning floors correctly and safely: operating posture and movements
types of soil and methods to remove: dust and dirt, oil/grease, food, beverages, and hazardous soil, such as vomit
types of soil and methods to remove: stains, adhered and built-up soils
types of floor cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal: detergents
types of floor cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal: disinfectants
types of floor cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal: solvents
types of floor cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal: abrasives
cleaning principles: cleaning agent, time, agitation, temperature
cleaning principles: significance of pH value of cleaning agents
cleaning principles: sequence and direction of cleaning
cleaning principles: achieve results while doing no harm
routine maintenance of floor cleaning equipment and materials: removing squeegees
routine maintenance of floor cleaning equipment and materials: changing scrubber pads
routine maintenance of floor cleaning equipment and materials: keeping buckets and mops clean
environmentally sustainable work practices and compliance with environmental regulations: storage and disposal of cleaning agents
environmentally sustainable work practices and compliance with environmental regulations: ways of minimising negative environmental impact
environmentally sustainable work practices and compliance with environmental regulations: conserving energy and water
environmentally sustainable work practices and compliance with environmental regulations: recycling
waste disposal: general waste
waste disposal: contaminated and biological waste, syringes and sharps
waste disposal: recyclable waste
waste disposal: organic and green waste.
used materials and cleaning agents.

Foundation skills

reading skills: to interpret safety signs and symbols in work area and on cleaning agent labels
numeracy skills: to measure quantities of cleaning agents

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing CPPCLO3102

What does an assessment tool for CPPCLO3102 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CPPCLO3102 needs to address all 70 unit components: 3 elements with 16 performance criteria, 3 performance evidence requirements, 49 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CPPCLO3102?

Auditori pulls the current release of CPPCLO3102 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CPPCLO3102 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CPPCLO3102 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CPPCLO3102, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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