CHCCCS039 — Coordinate and monitor home-based support

1 Establish and maintain relationship.

• 1.1Communicate in a manner that develops and maintains trust, respecting cultural sensitivities and individual differences.
• 1.2Maintain the person’s privacy and confidentiality of information according to legal and ethical considerations and organisational policy and procedures.
• 1.3Support the interests, rights and decision-making of the person in all dealings.
• 1.4Provide the person with information regarding their rights and the organisation’s responsibilities, service guidelines and costs and confirm understanding.

2 Determine the person’s needs.

• 2.1Work with the person to confirm their goals, capacities and support needs.
• 2.2Confirm support requirements based on discussion with the person, previous assessments and current individualised plan.
• 2.3Communicate with the person to gather information relevant to the person’s support requirements and recognise indicators where additional information might be required.
• 2.4Work respectfully with the person to confirm language, cultural or religious practices which may require changes in work practices by support workers.
• 2.5Complete, maintain and store documentation according to organisational policies and procedures.

3 Determine safety requirements for providing support.

• 3.1Consult with the person to identify hazards in the home environment that would present risk to the person or the support worker.
• 3.2Determine and implement actions to minimise risk in collaboration with the person.
• 3.3Support the person to address the hazard and control risks, where the risk is outside the scope of own job role or organisation’s role.
• 3.4Complete, maintain and store documentation according to organisational policies and procedures.

4 Allocate support staff.

• 4.1Review requirements and select support worker with the desired skills and attributes to meet the person’s requirements.
• 4.2Provide support worker with necessary details to support the person and work safely in the person’s home.
• 4.3Confirm worker’s understanding of organisational policies and procedures, record keeping requirements, duty of care, work health and safety (WHS) and other legislative requirements.
• 4.4Discuss job role boundaries with worker and confirm understanding.
• 4.5Confirm requirement for up-skilling and record and refer for further training or support.
• 4.6Communicate with the person to confirm the allocation of support worker and provide details.

5 Monitor support services.

• 5.1Consult with the person to determine and record progress against identified goals, needs and individualised plan.
• 5.2Provide opportunities for the person to raise issues and concerns with support provision.
• 5.3Determine strategies to address and resolve concerns and issues in collaboration with the person.
• 5.4Address concerns with the support worker and respond to the person with outcomes and resolution.

What does an assessment tool for CHCCCS039 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCCCS039 needs to address all 54 unit components: 5 elements with 23 performance criteria, 8 performance evidence requirements, 23 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCCCS039?

Auditori pulls the current release of CHCCCS039 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCCCS039 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCCCS039 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCCCS039, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.