CHCCCS006 — Facilitate individual service planning and delivery

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What an assessment for CHCCCS006 must cover

34 assessable components: 5 elements (25 performance criteria), 2 performance evidence and 7 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Establish and maintain relationships

1.1Conduct interpersonal exchanges in a manner that develops and maintains trust and goodwill
1.2Maintain confidentiality and privacy of the person within organisation policy and protocols
1.3Recognise and respect diverse and multi- faceted needs of the individual and collaborate with other service providers as needed
1.4Provide clear and current information about service delivery and support the interests, rights and decision-making of the person in all dealings

2 Prepare for planning

2.1Determine the physical and psychological factors relevant to the person’s life stage that will influence service delivery
2.2Explain the purpose of the planning process and discuss different service options with the person
2.3Work with the person to determine readiness for the development of an individualised plan and select most appropriate service option
2.4Determine who needs to be included in the planning process and organise practicalities
2.5Collate and prepare information and distribute to relevant stakeholders as required
2.6Liaise with the assessor of the person’s requirements prior to the planning session as required

3 Plan service delivery

3.1Respect the person’s perspective, foster their strengths and capacities and promote their participation
3.2Follow process requirements of service planning tools
3.3Identify and confirm key aspects of individualised service delivery by working collaboratively with the person and other stakeholders to establish goals
3.4Consider interrelated needs of the person and plan an integrated approach to service delivery
3.5Conduct risk assessment specific to the person’s circumstances, discuss with person and work collaboratively to minimise risk
3.6Manage any conflict or differences with regard for the person’s perspective

4 Review service delivery implementation

4.1Consult with relevant people to assess the quality of, and satisfaction with, service
4.2Address and report any problems with the quality of, or satisfaction with, service delivery within organisation procedures
4.3Work with the person and relevant others to identify and respond to the need for adjustments to individualised plans
4.4Support the person’s self-determination in making adjustments to plans
4.5Identify areas for improvement to overall service delivery implementation of organisation

5 Complete reporting requirements

5.1Clearly record planning activities and decisions made
5.2Prepare reports and other documentation according to organisation requirements
5.3Maintain currency of documentation by making appropriate updates
5.4Incorporate review findings into continuous improvement processes

Performance evidence

worked within established guidelines to contribute to the planning and reviewing of services which meet the needs of at least 3 people
contributed to the planning processes by communicating effectively with the person and other stakeholders using active listening and questioning

Knowledge evidence

role and responsibilities of different people in the planning process: person’s assessor, carers and other support workers, health professionals, other service providers, service delivery workers
human development across the lifespan and influences on service delivery
strengths-based planning processes: assessment process, collaborative approach, documentation and reporting requirements
features and modes of service delivery: range of service options, variations for individualised service, resource requirements, motivational goal setting, collaborating with other service providers to address diverse and multi-faceted needs, transitioning to other services, exiting service
legal and ethical considerations related to planning and service delivery and how these are applied in an organisation and individual practice, including: duty of care, privacy, confidentiality and disclosure, safety and security
risk management considerations and ways of minimising risk: environmental, physical, physiological
continuous improvement processes

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing CHCCCS006

What does an assessment tool for CHCCCS006 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCCCS006 needs to address all 34 unit components: 5 elements with 25 performance criteria, 2 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCCCS006?

Auditori pulls the current release of CHCCCS006 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCCCS006 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCCCS006 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCCCS006, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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