CHCAGE011 — Provide support to people living with dementia
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What an assessment for CHCAGE011 must cover
127 assessable components: 5 elements (20 performance criteria), 6 performance evidence and 101 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Prepare to provide support to people living with dementia.
- 1.1Read individualised plan and familiarise self with the specific needs and preferences of the person living with dementia.
- 1.2Apply person-centred care approaches to all interactions with the person living with dementia.
- 1.3Communicate with the person, their family, carer or others identified by the person, to provide and maintain a stable and familiar environment that supports the person’s wellbeing.
- 1.4Recognise and refer situations outside scope of own role to supervisor or health professional.
- 1.5Recognise signs consistent with abuse or neglect of the person and report according to legislative requirements and organisational policies and procedures.
2 Use effective communication strategies.
- 2.1Communicate in a supportive manner that respects the person’s needs, rights and preferences and upholds their dignity.
- 2.2Support engagement of the person living with dementia using verbal and non-verbal communication strategies.
- 2.3Provide reassurance and use validation strategies with the person to relieve distress and agitation.
- 2.4Communicate with families and carers in a supportive manner to provide care information and opportunities for discussion.
3 Support the person to participate in activities according to the individualised plan.
- 3.1Work with the person living with dementia, their family, carer or others identified by the person to develop an understanding of the person’s likes, dislikes, strengths and interests.
- 3.2Encourage the person to engage in activities that support ongoing independence according to their changing needs and preferences.
- 3.3Access information about the person’s reminiscences and routines from the person, their family, carer or others identified by the person, to inform activities that reflect the person’s preferences and provide pleasurable experiences.
- 3.4Assist the person to maintain dignity of risk, while balancing duty of care.
- 3.5Support the person’s use of assistive technologies relevant to the activity, according to their individual needs.
4 Use a strengths-based approach to meet the person’s needs.
- 4.1Refer to the individualised plan to gain awareness of identified behaviour and potential triggers.
- 4.2Recognise changes in behaviour of the person living with dementia that indicate stressors including un-met needs.
- 4.3Use knowledge of the person to determine strategies to reduce stressors and meet their needs.
- 4.4Implement identified strategies to reduce the likelihood of adverse outcomes for the person and others.
5 Complete documentation.
- 5.1Observe and document any changes in behaviour of the person living with dementia and report to supervisor.
- 5.2Complete, maintain and store documentation according to legislative requirements and organisational policies and procedures.
Performance evidence
- provide support according to an individualised plan, to two different people living with dementia, including:
- using a person-centred approach to support, that upholds the rights and dignity of the person
- using of communication strategies tailored to the needs of the person
- supporting activities that meet the person’s needs
- using strategies to minimise adverse outcomes associated with changed behaviour specific to the person, which may impact the person or others
- completing reports and documentation.
Knowledge evidence
- awareness of current research on dementia
- types and causes of dementia, including but not limited to:
- Alzheimer’s disease
- vascular dementia or multi- infarct dementia
- Lewy bodies
- excessive alcohol intake or Korsakoff Syndrome
- frontotemporal lobar degeneration (FLTD)
- Huntington’s disease
- Parkinson’s disease
- younger onset dementia
- dementia as a progressive neurological condition, including pathological features:
- amyloid plaques
- neurofibrillary tangles
- loss of connection between cells and cell death
- common indicators and symptoms of dementia
- potential interventions and proactive strategies that may be used to address identified behaviour:
- identification of triggers
- behaviour as an indicator of unmet needs
- impact of environment
- restrictive practices:
- what constitutes a restrictive practice
- legislative and regulatory requirements
- organisational policies and procedures relating to restricted practices
- positive strategies
- ethical considerations
- documentation requirements
- processes for recognising and reporting indicators of injury, infection, illness and pain and the impact on the person’s behaviour
- progression of dementia and potential impact on the person living with dementia and their family and carer, including but not limited to:
- depression
- loss and grieving
- anger or aggression toward carer, family or others
- despair
- delirium
- social embarrassment
- dysphagia
- loss of speech and cognition
- loss of inhibition
- isolation
- self-harm
- social devaluation
- suicidal ideation
- psychosocial implications of the progression of dementia for the person, including but not limited to:
- accommodation
- financial implications
- isolation
- heightened vulnerability to abuse and exploitation
- principles of a person-centred approach to support activities which:
- enhance self-esteem and pleasure
- minimise boredom
- create a sense of personal value and self-worth
- the impact of the environment on supporting a person living with dementia to interact and engage
- forms of abuse, neglect and exploitation
- methods to engage with the person living with dementia:
- verbal and non-verbal communication strategies
- culturally sensitive and safe communication strategies
- reality orientation
- reassuring words, phrases and body language
- validation:
- acceptance of the person’s reality
- acknowledgement
- accepting expressions of distress
- reminiscence
- types of stressors and their impact, including but not limited to:
- physical:
- infection
- nutrition and dehydration
- continence
- pain
- environmental
- accumulated
- cumulative
- role of assistive technologies in supporting a person’s life activities:
- maintaining and promoting independence
- enabling inclusion and participation
- scope and breadth of assistive technologies used across the life domains, including but not limited to:
- self-care
- continence and hygiene
- communication
- mobility and transferring
- cognition and memory loss
- vision and hearing
- daily living activities
- recreation and leisure
- education and employment
- home and other environments
- eating and drinking
- pressure area management
- carer support
- legal and ethical considerations for working with people living with dementia:
- duty of care
- dignity of risk
- human rights
- relevant codes of conduct
- legislative and statutory requirements for reporting
- privacy, confidentiality and disclosure
- mandatory reporting
- work health and safety
- organisational policies and procedures for:
- reporting and documentation, including the importance of accurate, objective and appropriately detailed records
- storage of information
- referrals.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing CHCAGE011
What does an assessment tool for CHCAGE011 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCAGE011 needs to address all 127 unit components: 5 elements with 20 performance criteria, 6 performance evidence requirements, 101 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for CHCAGE011?
Auditori pulls the current release of CHCAGE011 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCAGE011 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing CHCAGE011 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCAGE011, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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