CHCAGE009 — Provide services for older people

1 Deliver services according to an individualised plan.

• 1.1Establish and prioritise the needs, goals and preferences of the older person outlined in their individualised plan.
• 1.2Provide services and support activities in consultation with the person, their family, carer or others identified by the person in accordance with legal and ethical considerations and organisational policies and procedures.
• 1.3Support the person’s use of assistive technologies in meeting their individual needs.
• 1.4Outline and clarify all service providers’ understanding of the individualised plan and their roles and responsibilities.
• 1.5Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and report according to organisational policies and procedures.

2 Liaise and negotiate with appropriate personnel and service providers.

• 2.1Support the older person to access and negotiate resources to deliver identified services.
• 2.2Support the person to access community support agencies to facilitate the achievement of established goals.
• 2.3Recognise when a service or support worker is no longer able to provide the level of service required and take action to minimise disruption to service delivery.

3 Support family, carer or others identified by the person.

• 3.1Recognise impact of the older person’s support issues on the family, carer or others identified by the person and refer according to organisational policies and procedures.
• 3.2Provide support and respite for family, carer or others identified by the person.

4 Coordinate feedback.

• 4.1Explain to the older person, their family, carer, others identified by the person, or service providers the mechanisms for providing feedback on the effectiveness of the individualised plan.
• 4.2Seek feedback from the person and their family, carer or others identified by the person and report to supervising health professional.
• 4.3Support the person to seek advice and assistance from relevant health professionals when their goals are not being reached.
• 4.4Consult with the person to determine gaps in assistive technology needs and report according to organisational policies and procedures.
• 4.5Obtain feedback from service providers on the effectiveness of the individualised plan and report to supervising health professional.

What does an assessment tool for CHCAGE009 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCAGE009 needs to address all 58 unit components: 4 elements with 15 performance criteria, 2 performance evidence requirements, 41 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCAGE009?

Auditori pulls the current release of CHCAGE009 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCAGE009 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCAGE009 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCAGE009, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.