BSBTEC405 — Review and maintain organisation’s digital presence

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What an assessment for BSBTEC405 must cover

32 assessable components: 3 elements (15 performance criteria), 4 performance evidence and 6 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Review digital presence content and use

1.1Monitor and analyse customer and user feedback according to organisational requirements
1.2Analyse automatically collected data and identify trends
1.3Make recommendations on changes to digital presence and its content in response to feedback, data analysis and relevant regulatory requirements
1.4Review cost implications of the recommended changes and determine viability
1.5Approve changes scheduled for implementation

2 Update digital presence

2.1Identify sources of information on the organisation, including website and social media platforms
2.2Replace superseded and inaccurate information with current information and add additional material according to organisational requirements
2.3Follow protocols for ensuring the accuracy and authenticity of information
2.4Remove services no longer available or required and add new services according to organisational requirements
2.5Check offline information against online information and rectify any discrepancies according to organisational timelines
2.6Follow security procedures for updating digital presence

3 Carry out non-technical maintenance

3.1Analyse user feedback to confirm faults are not user issues
3.2Rectify faults and make improvements to digital presence in response to user feedback approved by the organisation
3.3Add new digital features and remove redundant features according to organisational requirements
3.4Change digital presence according to changes in marketing strategy, organisational requirements, policies and procedures

Performance evidence

on at least two occasions, review, update and carry out maintenance on an organisation’s digital presence, including: website, social media platforms.
analyse data and make recommendations about changes to digital presence
update digital presence according to organisational requirements
analyse data, identify and resolve faults, errors and complaints about digital presence

Knowledge evidence

key features of relevant digital platforms, including: social media, websites, digital directories
key provisions of relevant legislation, regulations, and standards and codes of practice that may affect aspects of organisation’s digital presence
basic principles of design and maintenance of relevant platforms
key aspects of online security issues
organisational policies and procedures relevant to digital presence
key methods of data analysis relevant to online stakeholder engagement

Foundation skills

Reading: Recognises text within job specifications and work processes related to the outcomes of the job
Writing: Records key information related to the outcomes of the job
Numeracy: Uses basic numeracy skills to determine cost implications and viability
Self-management: Accepts responsibility and ownership for the task and makes decisions on completion parameters and the need to coordinate with others Takes personal responsibility for following security procedures and meeting organisational requirements
Planning and organising: Takes responsibility for planning, sequencing tasks for efficient and effective organisational outcomes
Problem solving: Uses problem solving processes to identify and analyse technical issues Contributes to continuous improvement of digital presence by applying basic principles of analytical thinking
Technology: Understands the purposes, specific functions and key features of common digital systems and tools and operates them effectively to complete tasks in accordance with security requirements

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing BSBTEC405

What does an assessment tool for BSBTEC405 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for BSBTEC405 needs to address all 32 unit components: 3 elements with 15 performance criteria, 4 performance evidence requirements, 6 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for BSBTEC405?

Auditori pulls the current release of BSBTEC405 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for BSBTEC405 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing BSBTEC405 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of BSBTEC405, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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