AVII0009 — Check in aircraft passengers

1 Greet passenger

• 1.1Passenger is greeted in accordance with workplace customer service procedures
• 1.2Passenger is asked for name and flight details
• 1.3Photographic identification is requested from passenger and identity is confirmed
• 1.4Passenger is advised of prohibited items not to be carried onto aircraft or carried in baggage in accordance with regulatory requirements

2 Check in passenger using manual process

• 2.1Passenger name is identified and confirmed on passenger list for nominated flight in accordance with manual check-in procedures
• 2.2Passenger seating preference on aircraft is sought and allocated where possible
• 2.3Passenger check in is recorded on passenger list and a suitable and available aircraft seat is allocated in accordance with flight requirements, seating plan, zoning weight and balance restrictions, and workplace procedures
• 2.4Passenger is advised of changes in flight arrangements, including delays, cancellations and gate changes

3 Check in passenger using computerised process

• 3.1Passenger name and indicated flight are entered into the system in accordance with computerised procedures and relevant workplace procedures
• 3.2Passenger flight booking is confirmed on the system
• 3.3Appropriate action is initiated to resolve the problem of a passenger name not being found in flight bookings in accordance with workplace procedures
• 3.4Passenger aircraft seating preference is sought or confirmed from loyalty program preference profile
• 3.5Passenger check-in is confirmed on flight management systems, and suitable and available aircraft seating is allocated in accordance with workplace procedures

4 Check in baggage

• 4.1Passenger is requested to present baggage for check in
• 4.2All weighing equipment is checked for serviceability and weighing scales are calibrated in accordance with workplace procedures
• 4.3Cabin baggage items are checked to ensure they fall within allowable passenger baggage requirements, and passenger is courteously advised to check in non-compliant cabin baggage items with other items in aircraft hold
• 4.4Passenger checked-in baggage is weighed on scales in accordance with workplace procedures and compared to passenger class of travel allowable limits
• 4.5Passenger is advised and arrangements made for excess baggage payment for baggage above allowable limit but permissible under excess baggage rules, in accordance with workplace procedures
• 4.6Passenger is advised about baggage above allowable limit where excess is not permissible under regulatory requirements, and is requested to take appropriate action to reduce baggage weight to within allowable limit in accordance with workplace procedures
• 4.7Baggage details are recorded on aircraft baggage list and entered into computer system in accordance with workplace procedures for type of check-in process being used
• 4.8Baggage is labelled in accordance with workplace procedures using either manually or printer-produced tags in accordance with system being used, including overweight, oversize or fragile labels as required
• 4.9Passenger loyalty program baggage labels are applied as required
• 4.10Passenger baggage is placed on baggage belt or cart in preparation for aircraft loading
• 4.11Passenger baggage check-in record is attached to ticket or boarding pass sleeve
• 4.12Baggage is handled at all times in accordance with work health and safety (WHS) regulations and workplace procedures

5 Respond to problems during check in

• 5.1Problems arising during check in are promptly identified and clarified in accordance with workplace procedures
• 5.2Hazards are identified, risks are assessed and hazard management implemented
• 5.3Options to resolve identified problems are explored in consultation with passenger and other staff in accordance with workplace procedures and relevant regulatory requirements
• 5.4Passenger check-in problems not immediately resolved are referred to appropriate supervisor or other relevant staff for action in accordance with workplace procedures

6 Issue boarding pass

• 6.1On finalisation of check-in procedures, a manual or electronic boarding pass is issued and presented to passenger in accordance with workplace procedures
• 6.2Passenger attention is drawn to relevant details on boarding pass, including flight code, boarding gate and required boarding time

7 Direct passenger to security gate

• 7.1Passenger is directed to security gate in accordance with workplace procedures
• 7.2Passengers subscribing to a loyalty scheme and/or airline club are advised of location of appropriate lounge and facilities in accordance with workplace procedures

What does an assessment tool for AVII0009 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for AVII0009 needs to address all 70 unit components: 7 elements with 33 performance criteria, 18 performance evidence requirements, 19 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for AVII0009?

Auditori pulls the current release of AVII0009 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for AVII0009 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing AVII0009 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of AVII0009, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.