AURSCA109 — Provide vehicle technology information

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What an assessment for AURSCA109 must cover

23 assessable components: 4 elements (12 performance criteria), 1 performance evidence and 7 knowledge evidence requirements, plus 3 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Obtain and evaluate aftermarket or integrated vehicle technology information

1.1Locate and analyse vehicle and aftermarket accessory instructions to determine key operational features
1.2Access and follow workplace procedures
1.3Analyse vehicle operating instructions to identify operating procedures
1.4Review and update information relating to vehicle type and model operating instructions regularly

2 Communicate information to customers

2.1Explain and demonstrate vehicle features, technology and functions to customers according to dealership procedures
2.2Simplify and communicate difficult to interpret operating instructions to customer
2.3Communicate key information to customer in a professional manner

3 Record vehicle handover information

3.1Record customer vehicle handover information and obtain sign-off according to workplace procedures
3.2Record information using workplace systems and procedures
3.3Supply key items and accessories to customer

4 Recommend and implement improvements to vehicle handover

4.1Seek feedback on vehicle handover techniques and evaluate according to workplace procedures
4.2Review vehicle handover techniques regularly and implement improvements that maximise effective customer service and repeat business in line with workplace procedures

Performance evidence

provide clear and accurate technology information and operating instructions relating to a vehicle, to at least two different customers at point-of-sale, delivery or handover.

Knowledge evidence

methods to locate and interpret vehicle technology information, including: information provided by customer and supervisors, manufacturer specifications and procedures or equivalent documentation
workplace procedures required to provide vehicle technology information, including: safety requirements relevant to vehicle handover, documentation procedures, housekeeping procedures,
vehicle technical product knowledge relevant to the operation of vehicle technology systems, including: infotainment systems, navigation systems, blue tooth systems, keyless entry, interior adjustment systems, basic maintenance requirements, spare wheel replacement procedures, warning lights, vehicle safety cameras, park assist systems, climate control system, passenger safety systems, diesel particulate diffuser and filter system regeneration
face-to-face and telephone communication techniques, including active listening and questioning
digital communication skills through email and online resources
key features of loyalty programs and strategies for encouraging repeat business
workplace or dealership processes for maintaining customer databases.

Foundation skills

Learning: Locates required sources of information efficiently.
Numeracy: Interprets, calibrates or sets vehicle operating equipment and system settings.
Reading: Interprets written specifications, operating instructions and charts in owner and integrated equipment manuals.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing AURSCA109

What does an assessment tool for AURSCA109 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for AURSCA109 needs to address all 23 unit components: 4 elements with 12 performance criteria, 1 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for AURSCA109?

Auditori pulls the current release of AURSCA109 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for AURSCA109 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing AURSCA109 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of AURSCA109, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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