TLIX0069 — Manage contracted support services

1 Determine the scope of contracted support

• 1.1Contract service arrangements are confirmed and clarified as required
• 1.2Contract obligations are identified in accordance with contractual, organisational and legislative requirements
• 1.3Contract authority is consulted to clarify and assist with contract administration issues
• 1.4Contract service arrangement risks are assessed and responded to in accordance with contract requirements, and organisational policy and procedures
• 1.5Contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace

2 Integrate contracted support with own operations

• 2.1Arrangements for interaction and engagement between contracted personnel and organisational personnel are established
• 2.2Opportunities to communicate between contracted personnel and organisational personnel are established to promote an open and productive environment
• 2.3Concerns expressed by workplace and contracted personnel are responded to quickly to resolve issues and to provide an equitable workplace
• 2.4Contract management framework established to promote the integration between contracted personnel and organisational personnel

3 Supervise the delivery of contracted support

• 3.1Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures
• 3.2Contractor performance is monitored against service arrangements to ensure all agreement obligations are being met
• 3.3Contract variations are reviewed and integrated into current workplace arrangements in accordance with the contract, and organisational policy and procedures
• 3.4Complaint management process is instituted to promptly resolve issues and identify contractual rub points
• 3.5Effective communication strategies and processes are established and implemented to assist ongoing communication between contracted personnel and organisational personnel

4 Report on the performance of contracted support

• 4.1Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures
• 4.2Performance reporting is carried out in accordance with contractual requirements, and organisational policy and procedures
• 4.3Contract information is maintained in accordance with organisational policy and procedures

What does an assessment tool for TLIX0069 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLIX0069 needs to address all 45 unit components: 4 elements with 17 performance criteria, 16 performance evidence requirements, 12 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for TLIX0069?

Auditori pulls the current release of TLIX0069 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLIX0069 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing TLIX0069 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLIX0069, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.