TLIE3021 — Work and communicate effectively with others

1 Communicate effectively to achieve required work outcomes

• 1.1Effective listening skills are applied
• 1.2Questions are used to gain additional information and to clarify understanding
• 1.3Information received is clarified as required, interpreted and accurately communicated and/or reported in accordance with communications protocols and workplace procedures
• 1.4Communication is undertaken in varying situations and with familiar and unfamiliar individuals and groups
• 1.5Appropriate protocols and procedures are followed when using communications systems during emergencies
• 1.6Responses are sought and provided to others in a timely manner

2 Work with others

• 2.1Forms of communication appropriate to the activity are used
• 2.2Assistance in completing activities is requested as required
• 2.3Contributions to achieving a required outcome are made
• 2.4Work is undertaken in accordance with specified procedures on an individual and shared basis as required
• 2.5Problems are discussed and resolved where possible through agreed and accepted processes
• 2.6Suggestions for improvements to processes are made and discussed within the team in accordance with workplace procedures

3 Communicate using technology

• 3.1Communications system features and control functions are identified
• 3.2Appropriate equipment is selected as fit for purpose for intended communication
• 3.3Hazards are identified, risks are assessed and risk control measures are implemented
• 3.4Equipment is optimised for communication in accordance with organisational procedures and policies
• 3.5Equipment is operated safely in accordance with manufacturer instructions, workplace procedures and regulatory requirements

4 Operate communications systems

• 4.1Telephone and radio security is maintained in accordance with workplace procedures
• 4.2Channel selection is made appropriate to location and type of communication
• 4.3Communications systems are used to communicate with passengers and crew, as required, in accordance with operating procedures

5 Maintain operational status of communications equipment

• 5.1Equipment is checked and maintained in working order in accordance with workplace procedures
• 5.2Minor communications equipment faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures
• 5.3Faulty communications equipment is reported and/or recorded in accordance with workplace procedures

What does an assessment tool for TLIE3021 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLIE3021 needs to address all 46 unit components: 5 elements with 23 performance criteria, 13 performance evidence requirements, 10 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for TLIE3021?

Auditori pulls the current release of TLIE3021 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLIE3021 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing TLIE3021 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLIE3021, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.