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TLIE0001 — Apply effective stakeholder engagement

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What an assessment for TLIE0001 must cover

79 assessable components: 4 elements (21 performance criteria), 38 performance evidence and 20 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Develop effective communication techniques with stakeholders

  • 1.1Strategies for engaging with stakeholders are developed, implemented and reviewed as required to ensure individual and workplace effectiveness is maximised
  • 1.2Special communication needs are considered and addressed to meet diversity and inclusion of stakeholders in accordance with workplace requirements
  • 1.3Issues are identified and clarified with stakeholders to promote effective operation of the workplace
  • 1.4Relevant communication techniques are selected and applied when communicating with stakeholders in accordance with workplace procedures
  • 1.5Written communication methods including electronic mediums are succinct and clear, and match the audience and the purpose
  • 1.6Feedback and advice is given and sought in a way which reflects current identified best practice in communication
  • 1.7Confidentiality of information conveyed is respected and maintained in accordance with workplace procedures
  • 1.8Relevant work-related networks and relationships are developed and maintained to meet stakeholder needs in accordance with workplace procedures
  • 1.9Contractual obligations of stakeholders are identified and clarified in accordance with workplace procedures

2 Apply conflict and negotiation techniques with stakeholders

  • 2.1Strategies to manage difficult conversations are applied with stakeholders to minimise conflict and improve delivery service
  • 2.2Conflict resolution strategies are used in a way which leads to a mutually acceptable outcome
  • 2.3Negotiation strategies are used in a way which leads to a mutually acceptable outcome
  • 2.4Control and objectivity is maintained in conflict and aggressive situations during stakeholder engagement
  • 2.5Incidents involving conflict and aggressive behaviour are reported to relevant person/s in accordance with workplace procedures and relevant authorities

3 Facilitate group discussions

  • 3.1Strategies to encourage all group members to participate are used including seeking and acknowledging contributions from all members
  • 3.2Objectives and agendas for meetings and discussions are set and followed and stakeholders are briefed about the meeting’s purpose and proposed agenda to be put forward
  • 3.3Relevant information is provided to groups as appropriate to facilitate outcomes
  • 3.4Meeting structure, timeframes and protocols are agreed and adhered to in accordance with workplace procedures
  • 3.5Meeting content is planned, prepared and aligned to the purpose of the meeting and workplace goals and objectives

4 Review outcomes of engagement

  • 4.1Feedback is sought and analysed about how the information was conveyed and the effectiveness of the engagement strategy utilised
  • 4.2Enquires and relevant information are followed up post meeting ensuring action items are achieved in accordance with workplace procedures

Performance evidence

  • actioning outcomes of meeting conducted and checking actions are completed
  • applying active listening techniques
  • applying anger management techniques to diffuse aggressive conversations
  • applying appropriate communication methods to convey meeting information to stakeholders
  • applying appropriate questioning techniques
  • applying appropriate security arrangements to control event
  • applying appropriate techniques in giving feedback
  • applying appropriate tone to voice and nonverbal/body language techniques
  • applying communication techniques to group of people
  • applying communication techniques to maintain and develop stakeholder relationships
  • applying confidentiality to information conveyed to individuals
  • applying relevant time management principles to meetings
  • applying transactional analysis techniques during aggressive conversations
  • applying transactional analysis techniques during difficult conversations
  • applying work health and safety (WHS)/occupational health and safety (OHS)/occupational safety and health (OSH) requirements and workplace procedures to persons engaged in conflict or aggressive behaviour
  • chairing meetings to ensure agenda is maintained and timeframes achieved
  • clarifying contracts to remove contradictions, ambiguities, uncertainties or misunderstandings in communication
  • communicating relevant information effectively with stakeholders
  • communicating with minimal unconscious bias
  • conveying negative information in a professional manner
  • demonstrating clear and concise writing skills in workplace documentation
  • determining effectiveness of meeting through analysis of content delivered and testing understanding of individuals in meeting
  • facilitating information to groups of people
  • identifying and clarifying stakeholder issues
  • identifying and documenting stakeholder needs
  • identifying special communication needs for individuals
  • identifying triggers that impact an individual’s ability to communicate effectively
  • identifying workplace stakeholder networks
  • identifying distribution networks and channels to convey information to internal and external stakeholders
  • identifying specific negotiation points to achieve appropriate outcomes
  • identifying points of conflict to achieve appropriate outcomes
  • maintaining effective operation of job role when communicating with stakeholders
  • planning and preparing meeting notes and any relevant visual aids
  • planning and preparing meetings and creating agendas for meetings
  • presenting information in a logical and sequential order
  • reporting and documenting incidents involving conflict and aggressive behaviour to relevant person/s
  • seeking feedback and constructive criticism
  • using appropriate text, email and social media that match the audience as per workplace procedures

Knowledge evidence

  • anger management techniques when dealing with stakeholder issues, queries and feedback
  • assertiveness techniques when dealing with stakeholder issues, queries and feedback
  • confidentiality requirements of stakeholders and workplace
  • contractual requirements with stakeholders
  • effective communication techniques when dealing with stakeholders
  • internal and external stakeholders
  • meeting etiquette
  • negotiation techniques when dealing with stakeholder issues, queries and feedback
  • privacy legislation
  • relevant authorities and their powers
  • relevant communication tools including laptop and smart phone
  • relevant diversity and inclusion requirements
  • relevant professional feedback techniques when dealing with stakeholders
  • relevant unconscious bias information when dealing with stakeholders
  • relevant workplace documentation
  • relevant workplace procedures
  • relevant workplace recording procedures
  • security procedures when dealing with aggressive or difficult stakeholders
  • time management techniques
  • transactional analysis when dealing with stakeholder issues, queries and feedback

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing TLIE0001

What does an assessment tool for TLIE0001 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLIE0001 needs to address all 79 unit components: 4 elements with 21 performance criteria, 38 performance evidence requirements, 20 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for TLIE0001?

Auditori pulls the current release of TLIE0001 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLIE0001 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing TLIE0001 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLIE0001, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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