SITTPPD019 — Develop culturally appropriate tourism operations

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What an assessment for SITTPPD019 must cover

75 assessable components: 3 elements (12 performance criteria), 24 performance evidence and 32 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Plan for culturally appropriate tourism operations.

1.1Identify cultural issues for consideration at commencement of planning process.
1.2Consult individuals and communities about potential cultural issues and incorporate views into planning process.
1.3Analyse economic and social community impacts and develop responses that provide social and economic returns to the community.
1.4Proactively seek opportunities for new, innovative and more sustainable approaches.
1.5Develop strategies that balance cultural appropriateness and economic viability.

2 Implement culturally appropriate tourism operations.

2.1Develop codes of practice and procedures that show respect for cultural values, avoid cultural stereotyping and take account of intellectual property issues.
2.2Conduct operations according to codes of practice and encourage participation from host communities.
2.3Educate colleagues about other cultures and societies during the development process.
2.4Promote the need for culturally appropriate behaviour throughout the organisation and with customers.

3 Evaluate operations.

3.1Monitor and assess operations to ensure culturally appropriate practices are maintained.
3.2Conduct regular consultation with stakeholders to obtain feedback.
3.3Deal with operational issues and consider changes to continuously improve organisational practices.

Performance evidence

develop and implement a plan for one tourism operation that supports cultural sustainability including:
analysis of the following key cultural issues:
access restrictions
cultural differences in styles of negotiation and communication
culturally appropriate activities
traditional and contemporary values and customs
use of appropriate staff
use of cultural information
consultation with key stakeholders
development of strategies and operational approaches that maximise positive impacts
identification and integration of best practice approaches
develop codes of practice and procedures for the above culturally appropriate tourism operation that detail:
consultation and communication protocols
evaluation mechanisms
guidance materials for:
appropriate staff and customer behaviour in given situations
language skill requirements
negotiating contracts in cross-cultural situations
use of culturally sensitive information
staff selection:
involving appropriate people in both product development and delivery
appropriate staff for different situations
implement the above plan for a culturally appropriate tourism operation, encouraging participation from host communities
evaluate success of the above operation and identify potential areas for improvement.

Knowledge evidence

key stakeholders in local, regional, state or territory, and national tourism organisations and the structures of these organisations at each level
key stakeholders in the area and their roles in the tourism planning process
current and emerging cultural tourism issues and trends relevant to above operation
potential community impacts:
negative impacts:
damage to culturally sensitive areas or sites
effect on social structures
trivialisation of culture
positive impacts:
cultural benefits
economic benefits to local community
employment opportunities
greater understanding between host and visitor cultures
improved local facilities
visitor education
environmental, social, cultural and economic aspects of the area that impact planning:
current economic status and profile of tourism
community attitudes
features of environmentally or culturally sensitive areas
natural and man-made attractions
main industries, past and present
socio-economic factors
features of the area in relation to other areas, either nearby or with similar profiles
current tourism operators and product base in the area, and opportunities to extend these
distribution and marketing networks currently supporting the tourism product base, and opportunities to extend these
market competitors and the main features of those areas and their tourism strategies
strategic planning methodologies, key stages and content requirements
community consultation approaches and features, costs and benefits of:
media strategies
consultation formats
stakeholder engagement
organisational procedures to evaluate culturally appropriate tourism operations and report on improvements.

Foundation skills

Reading skills to:: interpret wide ranging information from a variety of potentially unfamiliar sources.
Writing skills to:: develop complex documents that include a strategic and tactical focus prepare consultation information.
Oral communication skills to:: manage consultation with the broad community and key community stakeholders facilitate information sessions.
Numeracy skills to:: research and interpret statistical data estimate financial impacts of different strategies.
Problem-solving skills to:: work with different community views about tourism.
Initiative and enterprise skills to:: evaluate complex market and business information and develop strategic responses.
Planning and organising skills to:: coordinate planning processes that involve multiple stages and inputs.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SITTPPD019

What does an assessment tool for SITTPPD019 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITTPPD019 needs to address all 75 unit components: 3 elements with 12 performance criteria, 24 performance evidence requirements, 32 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SITTPPD019?

Auditori pulls the current release of SITTPPD019 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITTPPD019 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SITTPPD019 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITTPPD019, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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