SITHACS010 — Provide housekeeping services to guests
Generate a complete, audit-ready assessment tool for this unit in minutes: candidate assessment, assessor guide with model answers, and a coverage matrix mapped to every component below. Reviewed and approved by your qualified person, exported under your branding.
Every new account includes a free credit — no card, no subscription.
What an assessment for SITHACS010 must cover
40 assessable components: 2 elements (11 performance criteria), 6 performance evidence and 18 knowledge evidence requirements, plus 5 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Respond to housekeeping requests.
- 1.1Handle guest requests in a manner consistent with organisational customer service standards and security procedures.
- 1.2Confirm and note details of requests made.
- 1.3Apologise to guest where a request has arisen from breakdown in room servicing.
- 1.4Confirm timelines for meeting requests with guests.
- 1.5Locate, deliver and pick up items within agreed timeframes.
- 1.6Report ongoing actions required to meet guest requests to appropriate personnel for further action.
- 1.7Proactively offer information to meet guest requirements.
2 Advise guests on room and housekeeping equipment.
- 2.1Set up equipment for guests when requested.
- 2.2Advise guests courteously on correct use of equipment.
- 2.3Report equipment malfunctions promptly and where possible, make alternative arrangements to meet guest needs.
- 2.4Agree on suitable time to collect equipment or provide options for alternative collection processes.
Performance evidence
- meet organisational customer service standards and follow housekeeping procedures when offering each of the following services to guests on at least one occasion:
- providing additional in-room items
- meeting special needs or requests
- organising rectification cleaning
- organising repairs and maintenance
- providing information and advice on organisational services, products, and in-room equipment.
Knowledge evidence
- features of housekeeping services and procedures:
- range of services and available items
- delivery and pick-up systems
- maintenance reporting procedures and follow-up
- response times standards
- operating instructions for in-room equipment:
- air conditioning unit
- alarm clocks or wake-up calls
- hair dryer
- in-room technology
- telephone
- television
- security and safety procedures relevant to housekeeping services:
- accessing rooms
- interacting with guests
- securing supplies and equipment
- safe handling of room equipment
- organisational standards for customer service.
Foundation skills
- Reading skills: follow basic equipment instructions.
- Writing skills: complete workplace checklists.
- Oral communication skills: interact with guests from diverse cultural and social backgrounds, listening to their requests and asking questions to clarify or confirm requirements; discuss delays in service matters with guests and colleagues.
- Problem-solving skills: apply practical solutions to a range of common customer housekeeping requests.
- Planning and organising skills: respond to requests in a logical and efficient way.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
See what you get before you start
Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing SITHACS010
What does an assessment tool for SITHACS010 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SITHACS010 needs to address all 40 unit components: 2 elements with 11 performance criteria, 6 performance evidence requirements, 18 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SITHACS010?
Auditori pulls the current release of SITHACS010 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SITHACS010 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SITHACS010 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SITHACS010, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
Your SITHACS010 assessment tool, in minutes.
First unit free. No card, no RTO registration, no subscription.
Generate SITHACS010 free