SHBHREF003 — Straighten and relax hair with protein treatments

1 Consult with client and assess hair.

• 1.1Access and review any existing client hair straightening history or create for new clients.
• 1.2Determine, through discussion and questioning, nature of client dissatisfaction with current degree of hair curl or wave.
• 1.3Discuss client preferences, and expectations of desired degree of relaxation of curl or wave using visual aids to assist.
• 1.4Engage client in discussion about lifestyle and self-care factors that may impact on success of protein straightening treatment.
• 1.5Visually and physically examine and analyse client hair characteristics and condition.
• 1.6Identify contraindications to proceeding with protein straightening treatment and explain any present to client.
• 1.7Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair straightening treatments appropriate for the client.
• 1.8Advise achievable degree of straightening, time period it will last and obtain client agreement to proceed with recommended straightening services.

2 Select products and prepare for service.

• 2.1Use knowledge of hair biology and cosmetic chemistry, as it applies to hair reformation treatments, to ensure effective and safe use of protein straightening products.
• 2.2Select protein straightening and relaxing products according to hair analysis to achieve desired degree of relaxation of curl or wave.
• 2.3Select and prepare equipment according to product instructions and relaxation methods to be used.
• 2.4Take personal precautions to prevent own skin reactions to protein products throughout preparation and service.
• 2.5Measure and prepare straightening and relaxing products, according to product instructions and ensure minimal wastage.
• 2.6Apply wraps, towels and skin barrier cream to ensure client protection and safety.

3 Apply, process and set protein straightening products.

• 3.1Maintain client and operator comfort and safety throughout straightening service according to organisational procedures.
• 3.2Section hair and apply product evenly in a sequence from roots to ends using recommended smoothing technique indicated in product instructions.
• 3.3Time processing of straightening products, according to product instructions, check at regular intervals and judge when desired degree of relaxation is achieved.
• 3.4Dry the hair thoroughly and flat iron to complete straightening process.
• 3.5Dispose of hazardous and other waste safely according to organisational procedures.

4 Review service and provide home care advice.

• 4.1Review service outcomes against client expectations and confirm client satisfaction with degree of relaxation of curl or wave.
• 4.2Propose remedial action in response to any client concerns and post service analysis of hair condition and appearance.
• 4.3Reach agreement with client on proposed solutions through positive and open communication.
• 4.4Advise on after service maintenance and recommend home care products.
• 4.5Update client history to include full details of straightening service.

What does an assessment tool for SHBHREF003 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SHBHREF003 needs to address all 62 unit components: 4 elements with 24 performance criteria, 20 performance evidence requirements, 14 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SHBHREF003?

Auditori pulls the current release of SHBHREF003 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SHBHREF003 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SHBHREF003 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SHBHREF003, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.