SHBHCLS005 — Provide on scalp full head and retouch bleach treatments
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What an assessment for SHBHCLS005 must cover
128 assessable components: 5 elements (27 performance criteria), 22 performance evidence and 75 knowledge evidence requirements, plus 4 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Consult with client and assess hair.
- 1.1Access and review any existing client hair colour history or create for new clients.
- 1.2Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair colour.
- 1.3Discuss client colour preferences, and expectations of desired level of lift or tone using colour charts to assist.
- 1.4Engage client in discussion about lifestyle and self-care factors that may impact on success of bleach treatment.
- 1.5Visually examine and analyse client skin and hair characteristics, existing hair colour and condition.
- 1.6Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend bleach treatments appropriate for the client.
- 1.7Obtain client agreement to proceed with recommended bleach services.
2 Determine contraindications to bleach treatment.
- 2.1Evaluate client reaction to bleach chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required.
- 2.2Complete a strand test where hair analysis indicates risk to hair structure and condition.
- 2.3Identify contraindications to proceeding with bleach treatment and explain any present to client.
3 Select products and prepare for service.
- 3.1Use knowledge of hair biology and cosmetic chemistry, as it applies to bleach treatments, to ensure effective and safe use of chemicals.
- 3.2Select bleach treatment products to achieve desired lift and tone.
- 3.3Select and prepare equipment according to product instructions and application methods to be used.
- 3.4Take personal precautions to prevent own skin stain and allergic reactions to chemicals throughout preparation and service.
- 3.5Measure and prepare products, according to product instructions and ensure minimal wastage.
- 3.6Apply wraps, towels and skin barrier cream to ensure client protection and safety.
4 Apply and process bleach treatment products.
- 4.1Maintain client and operator comfort and safety throughout bleach service according to organisational procedures.
- 4.2Apply bleach treatment products using methods and following stages shown in product instructions.
- 4.3Ensure even coverage, cross check and complete without damage to client scalp or hairline.
- 4.4Time processing of bleach treatment products to achieve desired lift and tone, according to product instructions, and monitor through observation.
- 4.5Remove residual product at end of processing time, according to product instructions, and apply after-treatment toning products, as required.
- 4.6Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
5 Review service and provide home care advice.
- 5.1Review bleach service outcomes against client expectations and confirm client satisfaction with lift and tone result.
- 5.2Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance.
- 5.3Reach agreement with client on proposed solutions through positive and open communication.
- 5.4Advise on and recommend home care products and sun protection strategies.
- 5.5Update client history to include full details of bleaching service.
Performance evidence
- consult with at least six clients, each with different bleach treatment needs, and complete these treatments which consistently achieve desired outcomes to client satisfaction:
- on-scalp full head untreated hair for three different clients, using percentage of peroxide according to manufacturer’s instructions
- retouch for three different clients, using percentage of peroxide according to manufacturer’s instructions
- for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend appropriate bleach treatments:
- natural hair type, texture, porosity, density and elasticity
- natural base colour
- artificial base colour
- hair colour tone
- percentage of white hair
- presence of lightening agents or artificial hair colour treatments on hair
- existing chemical services
- skin tone
- length of hair
- scalp condition
- record the following details of the bleach service in the history for each client serviced:
- pre-service hair analysis
- contraindications
- reaction to skin tests or products
- bleach treatment products selected
- application techniques, processing methods and times
- lift, tone and hair condition outcome
- recommended home care products.
Knowledge evidence
- colour wheel and its use in toner selection
- key characteristics and interrelationships of the elements and principles of hair design and their use in achieving hair lightening effects;
- elements of hair design:
- line
- shape
- direction
- size
- texture
- colour
- principles of hair design:
- balance
- gradation
- repetition
- contrast
- harmony
- dominance
- unity
- hair biology, at an elementary level of understanding:
- main functions and role of hair
- main factors contributing to hair colour
- structure and cellular features of hair and hair follicles
- process of hair growth and the hair growth cycle
- characteristics of normal and damaged hair
- physical effects of chemical products and treatments on the skin
- main structure, functions and role of the skin and glands:
- skin surface anatomy
- major epidermal appendages and dermal structures
- major cells of the epidermis
- role of vascular, connective and nervous tissue in the dermis
- distribution and development of skin glands
- production, composition and functions of sebum
- production, composition and functions of eccrine and apocrine sweat fluids
- relationship between hair porosity, texture, condition and the success of bleach treatments
- basic concepts of cosmetic chemistry, as they apply to effective and safe use of bleach products:
- bonds
- molecules
- chemical compounds
- chemical change
- neutralisation
- acids and bases
- pH
- at an elementary level of understanding, the chemical and physical effects on hair structure, texture and colour of:
- bleach products and toners
- hydrogen peroxide
- sunlight
- heated hairdressing equipment
- contraindications to using bleach products:
- hair or scalp damage from previous chemical hair treatments
- existing metallic based colour on hair
- hair porosity
- sunlight or heat affected hair
- client allergic reactions
- organisation’s bleach products range:
- colour chart system
- formulation
- product purpose
- action on the hair
- mixing and application instructions
- processing and developing times
- role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content
- stages of bleaching
- reasons for selecting different product application methods
- basic aspects of local government, state or territory health regulations applicable to providing hair bleaching services
- industry practices and organisational procedures for:
- client comfort and safety with particular emphasis on:
- using gown and towels to protect client clothes
- application of barrier creams to face and neckline
- avoiding product contact with eyes
- monitoring client scalp comfort and condition
- work health and safety for providing bleach treatments, with particular emphasis on:
- avoiding product contact with operator eyes and skin
- avoiding inhalation of fumes during product mixing
- using correct posture and adjusting height of client chair to avoid fatigue and injury
- minimising wastage of bleach treatment products
- waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.
Foundation skills
- Reading: interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
- Oral communication: ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
- Numeracy: calculate and record ratios, measure, mix and apply bleach treatment products in correct proportions manage application and processing times effectively.
- Planning and organising: manage own timing and productivity to complete bleach treatment services within organisational service times.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing SHBHCLS005
What does an assessment tool for SHBHCLS005 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SHBHCLS005 needs to address all 128 unit components: 5 elements with 27 performance criteria, 22 performance evidence requirements, 75 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SHBHCLS005?
Auditori pulls the current release of SHBHCLS005 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SHBHCLS005 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SHBHCLS005 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SHBHCLS005, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- SHBHCLS001 — Apply hair colour products
- SHBHCLS002 — Colour and lighten hair
- SHBHCLS003 — Provide full and partial head highlighting treatments
- SHBHCLS004 — Neutralise unwanted colours and tones
- SHBHCLS006 — Solve complex colour problems
- SHBHCLS007 — Enhance hair designs using creative colouring and lightening techniques
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