SHBBBOS010 — Use reflexology relaxation techniques in beauty treatments

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What an assessment for SHBBBOS010 must cover

122 assessable components: 5 elements (24 performance criteria), 35 performance evidence and 59 knowledge evidence requirements, plus 4 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Establish client priorities.

1.1Access and review client treatment plan if available.
1.2Discuss treatment requirements with client.
1.3Identify contraindications to treatment, and refer client to appropriate professional as required.
1.4Explain principles of reflexology, treatment sequence and factors that may restrict treatment.
1.5Confirm revised treatment plan, record updates and obtain client consent.

2 Prepare for reflexology treatment.

2.1Clean and prepare treatment area according to organisational procedures.
2.2Present self, according to organisational policy.
2.3Use energy, water and other resources efficiently during preparation and subsequent treatment process.
2.4Prepare client and select treatment products.
2.5Comply with health and hygiene regulations and requirements.

3 Provide reflexology treatment.

3.1Drape client for warmth, with feet and hands exposed as required.
3.2Ensure client comfort and modesty throughout treatment.
3.3Select, apply and sequence reflexology relaxation techniques according to treatment plan.
3.4Use leverage and pressure to apply reflexology techniques while holding and supporting the foot adequately.
3.5Work on reflexology points of both feet according to treatment plan.
3.6Monitor client reactions and adjust reflexology technique and duration as required.
3.7Allow post treatment recovery time in a relaxing environment.

4 Review treatment and provide post treatment advice.

4.1Evaluate treatment with client.
4.2Record outcomes of treatment on client treatment plan.
4.3Provide aftercare advice and recommend products and future treatments.
4.4Update treatment plan and records and rebook client as required.

5 Clean treatment area.

5.1Remove used towels and gown, and clean treatment area and surfaces according to organisational policies and procedures.
5.2Replenish treatment area for next treatment.
5.3Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Performance evidence

provide five safe and appropriate reflexology relaxation techniques to different clients suitable for the established client treatment objectives
maintain treatment plans and records for each of the above clients specifying the details of:
client feedback
contraindications
products used
outcomes of previous and current treatment
post treatment information and advice provided
products used
reflexology relaxation techniques applied
relevant medical history and medications
treatment duration, areas treated and areas not treated
treatment objectives
for the above clients design and provide treatment routines that demonstrate appropriate selection, application and combination of the following reflexology relaxation techniques:
breathing
diaphragm relaxer
holding
kneading
knuckling
light and deep friction
rotation and loosening
spinal twist
stretching
stroking and effleurage techniques
toe rotation
twisting and wringing
pressure techniques:
light
average
heavy
leverage techniques using:
fingers
heels of hands
thumbs
apply reflexology relaxation techniques to work reflexology points on both feet
identify major bones, muscles, ligaments and tendons of the feet through light palpation

Knowledge evidence

state or territory and local health and hygiene regulations and requirements relevant to reflexology treatments
organisational policies and procedures relevant to reflexology treatments:
client record management
equipment and product use and maintenance
incident reporting
linen use and laundry procedures
personal hygiene and presentation
presentation of treatment area
waste disposal
work health and safety
legal and insurance liabilities and responsibilities regarding treatments
scope of practice:
when to refer clients to other practitioners
importance of not stating a diagnosis of a contraindication
limitations to reflexology
history, philosophies and beliefs of reflexology
relationship between muscles and organs to reflexology zones
factors that interfere with the effectiveness of reflexology treatment
contraindications which prevent treatment being undertaken or require clearance from a medical practitioner to proceed:
bacterial, fungal, parasitic and viral infections
cancer
clients with symptoms of infectious disease
contagious skin diseases
heart diseases and disorders
extreme fatigue
extremes of body temperature
pregnancy
localised contraindications that restrict reflexology relaxation treatment and appropriate modifications:
blisters, corns and calluses
broken bones
bruising
cuts
inflammation
lesions
lumps and tissue changes
medical treatments being undertaken
sprains
rashes
recent scar tissue
severe oedema
skin trauma
principles of reflexology:
body zones
reflex areas
pressure points
reactions to relaxation reflexology and appropriate remedial action:
discomfort
emotional reactions
verbal, visual and tactile feedback
muscular spasms
body temperature discomfort
alleviation of presenting symptoms
possible post treatment adverse effects:
cold-like symptoms due to detoxification
disturbed sleep
headaches
increased urination and bowel movements
sustainable operating procedures for the conservation of product, water and power
aftercare advice, products and future treatments to maintain client treatment objectives.

Foundation skills

Writing skills to:: record treatment using accurate terminology for conditions and treatment.
Oral communication skills to:: select and use appropriate terminology in consultations with clients.
Numeracy skills to:: calculate treatment cost and timing.
Teamwork skills to:: use client software to update client notes, rebook future treatments, record stock data and product purchases.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SHBBBOS010

What does an assessment tool for SHBBBOS010 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SHBBBOS010 needs to address all 122 unit components: 5 elements with 24 performance criteria, 35 performance evidence requirements, 59 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SHBBBOS010?

Auditori pulls the current release of SHBBBOS010 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SHBBBOS010 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SHBBBOS010 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SHBBBOS010, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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