PSPLAN011 — Take notes for Deaf, hard of hearing and Deafblind people

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What an assessment for PSPLAN011 must cover

36 assessable components: 4 elements (16 performance criteria), 4 performance evidence and 12 knowledge evidence requirements, plus 4 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Communicate effectively with Deaf, hard of hearing and Deafblind clients.

1.1Determine extent of client hearing and or sight loss, effects on clients and their specific communication needs.
1.2Communicate with clients according to individual needs, ethical and culturally acceptable practices.

2 Prepare to take notes for Deaf, hard of hearing and Deafblind clients.

2.1Explain the role of note taker to client and others involved in client service provision.
2.2Discuss, with clients, purpose of notes, requirements for format and depth of information and agree to specific note taking requirements.
2.3Discuss and arrange note taking services, seating and technology requirements with other service providers.
2.4Identify and source relevant technology and other resources required for notetaking purpose and format.
2.5Complete any required topical research prior to notetaking according to clients’ needs.

3 Take and present clear, concise client notes.

3.1Maintain own comfort and safety throughout service provision to avoid repetition injuries associated with note taking.
3.2Assess and adapt to note taking environment to ensure quality of notes taken.
3.3Use methods and supporting technology to take and present quality notes which meet Deaf or Deafblind client needs.
3.4Ensure notes provide a true record of the content, discussion and instructions expressed by speakers.
3.5Present clear, coherent, accurate and legible notes in agreed format.

4 Evaluate notetaking services.

4.1Review service outcomes against client expectations and confirm client satisfaction with notes.
4.2Clarify information and adjust notes, as required.
4.3Review interaction with client and evaluate own performance.
4.4Adapt communication and note taking methods to improve future service provision.

Performance evidence

communicate effectively with Deaf and Deafblind clients according to Deaf community protocols
take notes for three different clients on three different subject matters
take notes in three different environments
present clear, concise, accurate notes to the three clients in a format that specifically meets the needs of Deaf or Deafblind clients.

Knowledge evidence

terms and labels related to Deafness, Deafblindness and their general meaning and customary use in the Deaf community: - Deaf or deaf - Deafblind or deafblindness - hearing- impaired - hard-of-hearing - hearing - visual impairment
different communication needs of Deaf and Deafblind people according to different degree of hearing and sight loss
effective and culturally acceptable methods used by hearing people to communicate with Deaf and Deafblind people
ethical considerations for note takers: - use of discriminatory actions and words versus inclusive terms - principles of access and equity, empowerment and disempowerment for Deaf, hard of hearing or Deafblind people
principles and practices of professional conduct for note takers, to include: - confidentiality - impartiality - unobtrusiveness - appropriate attire - timeliness
basic provisions of the local state or territory Privacy Act, associated regulations, codes and guidelines that apply to maintaining client records and confidentiality of information collected via the note taking process
parameters of the role of note takers, to include: - negotiating client service needs according to different degree of hearing and sight ability - discussing and arranging note taking services, seating and technology requirements with other service providers - providing assistance with mobility needs of Deafblind people - recording and presenting notes which do not express personal opinion or comments
environmental factors that can assist or detract from quality of notes taken and how to adapt to these: - room size, layout and seating configuration - light - noise - distractions from other people present
features and operation of resources used for note taking and presentation of notes: - voice recorders - cameras - laptop computers and tablets
methods used to take and present accurate and quality notes and why these are important: - active listening - keeping pace with speakers - heeding verbal and non-verbal cues - use of white space - margins, borders, spare lines - use of space to separate points visually and to indicate missed information - structuring notes with headings, key points, examples, references, definitions - paraphrasing information and recording examples discussed - recording key words and using emphasis to highlight important information - recording questions and answers - using accurate spelling, abbreviations and acronyms for subject specific terminology - avoiding ambiguity and making judgements on what is and isn’t important to ensure all content is clearly recorded - noting what is heard and what is seen - collecting supporting information from speakers; this can include instructions, handouts, copies of audio visual presentations - presenting notes which are clear, coherent, accurate and legible.
methods of recording and formatting notes to meet the specific needs of Deaf and Deafblind clients whose primary language is Auslan: - using visual symbols and diagrams to assist client’s understanding of English notes - structuring notes by mainly using diagrams to replace English words and sentences - targeting English expression for those who use English as a second language - using short sentences, Plain English and dot points - using tables - using big font for Deafblind clients
health and safety risks specific to the note taking role and methods used to manage these: - ensuring posture, seating, working height and layout does not cause injury - using breaks and pause exercises to avoid repetitive strain injuries.

Foundation skills

Reading skills: interpret unfamiliar and detailed documents used by speakers which may include complex ideas and concepts.
Numeracy skills: interpret and record subject matter relating to numerical concepts.
Self-management skills: recognise and adapt to own literacy, numeracy and subject matter knowledge limitations.
Problem-solving skills: adapt note taking to client’s needs to facilitate understanding.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing PSPLAN011

What does an assessment tool for PSPLAN011 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPLAN011 needs to address all 36 unit components: 4 elements with 16 performance criteria, 4 performance evidence requirements, 12 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PSPLAN011?

Auditori pulls the current release of PSPLAN011 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPLAN011 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PSPLAN011 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPLAN011, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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